Matthew Hall

With a focus on team development and student obsession led a team of mentors through multiple process changes, projects, professional development, and strategic initiatives to achieve team and university goals. Responsible for understanding the school of business products and effectively communicating and collaborating with key stakeholders to resolve highly escalated issues. Engaged with cross-functional teams to lead process improvement enhancing the learner and team experience. Responsible for creating clear and supportive training presentations and resources inspiring mentors to adopt critical university changes early and limiting the financial cost of change management. Strategically coached mentors through performance and professional development based on leadership principles leading to an improvement in key performance indicators, team engagement, and innovative solutions.

Key Accomplishments

• Led a project team of mentors through the learning design process creating a robust e-learning experience that included a diverse representation of visual and auditory resources. The innovative product impacted multiple cross functional teams creating growth opportunity in the mentor role and an increase in student capacity for the school of business leading to higher revenue.
• Utilizing active and empathic listening reviewed mentor calls focusing on high quality assurance standards and adherence to leadership principles. Coached mentors in key areas of opportunity through power coaching which increased student satisfaction scores, on time progress outcomes, and mentor confidence contributing to higher team performance.
• Leveraging adult learning pedagogy skillfully trained and developed a team of mentors in the learner center framework, inspiring meaningful reflection and early adoption. Creating positive and impactful change within the team culture and a reduction in additional training cost for the university.
• Analyzed the professional developmental needs of program mentors and created an innovative career development tool that was adopted by senior program mentors and used to develop a clear, strategic, and collaborative career path. This led to an increase in career development satisfaction, career mobility, employee retainment, and a reduction in hiring and development cost for the university.
• Leveraged existing technologies to find innovative ways to enhance the efficiency of the mentoring experience increasing productivity, and employee and student satisfaction.
• Professionally mentored diverse groups of individuals with varying academic and interpersonal needs. Intentionally adapting my approach for each learner empowering them to find solutions through coaching, influence, and empathetic leadership. Changing the lives of over 350 graduating students and their families.
• Led an engaging and informative professional development session for mentoring faculty at the university's academic meeting focusing on key mentoring strategies to improve learner outcomes. Contributing to the universities commitment to professional development and an improved learner experience.

Led a team of senior analysts ensuring accurate accounting protocols were executed protecting million dollar assets for auto and home finance. Delivered innovative solutions to complex problems ensuring high quality deliverables, risk reduction, and an increase in legal compliance. Gathered key data and presented strategic reporting to executive leadership with an emphasis on process and performance improvement analysis. Responsible for maintaining and creating high quality documentation of department policies, procedures, and training ensuring legal and regulatory compliance. Performed weekly audits of senior analysts in addition to project based audits ensuring hight quality performance and regulatory compliance was met. Improved business processes by analyzing current practices and recommending optimization strategies.

Key Accomplishments

• Key performance measurements and quality assurance did not previously exist for the team. Established key performance indicators and quality metrics used to evaluate analysts and department performance. The organizational impact included mitigating regulatory and financial risk for the organization. Productivity and quality of deliverables improved by 10% year over year.
• Manged performance review data highlighting positive outcomes and opportunities for analysts. Coached analysts individually through a performance improvement plan identifying strategies that led to an increase in productivity, quality, and team contribution.
• Collaborated with cross functional teams, external parties, and senior leadership to mitigate high priority escalations. This resulted in a positive financial,legal, and reputational impact for the organization saving the company millions of dollars annually.
• Led project that identified gaps in processes and created, reviewed, and updated existing policies and procedures to ensure that all documentation was accurate, compliant, and met regulatory requirements. Helping analysts to fully understand how to perform required duties and prevent financial and legal risk to the company.
• Performed change management duties during the implementation of new quality assurance program. Held listening sessions, training sessions, and collaboration sessions to gain feedback, clarify processes, and make adjustments to the program as needed. Developed high quality training materials and resources to reinforce changes reducing the risk of a knowledge gap.
• Created an employee recognition program recognizing individual excellence that led to high employee satisfaction and increase in team engagement. Fostered a positive, respectful, and collaborative team environment through team building exercises, team events, and career development opportunities. This resulted in high employee retention and productivity leading to a positive financial impact for the company.
• Performed gap analysis between existing reporting and desired state, identifying areas for improvement or enhancement. Created daily, weekly, monthly, and yearly reports providing critical analysis on capacity, productivity, and quality trends for the department. Resulting in an improved managerial decisions regarding budgeting, capacity planning, and identifying process gaps and improvement opportunities.