Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Hall

Elmira,NY

Summary

Driven and dedicated professional seeking employment opportunities aligned with skills and experience to provide for family needs. Proven track record of success in [relevant industry], adept at [specific skills or areas of expertise]. Committed to delivering exceptional results with a strong work ethic, thriving in fast-paced environments. Seeking a challenging role to contribute expertise and make a meaningful impact.

Overview

22
22
years of professional experience

Work History

Pastor of the church

Open Door Baptist Church
04.2012 - Current
  • Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Strengthened relationships between families by initiating regular events and workshops catered to their needs.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
  • Oversaw administration and management of all areas of ministry.

Service Specialist II

Wayfair
08.2018 - 10.2022
  • My Duties are to provide the best customer service to our customers within the fraud department
  • I resolve customer issues from phone calls and emails
  • The main objective is to provide a low-cost resolution that satisfies the customer
  • Other experience: Floor Walker 10/22/18 – 11/9/18
  • Assisting to train new hires while they assisted customers
  • Facilitated a learning module on Wims Wizard
  • Provided feedback while doing side by side phone calls during floor walking
  • Facilitated a team learning lab on NPS where was saw an increase in the teams NPS score of 2% after wards

Collector

Navient
04.2015 - 08.2018
  • My duties are to collect on default student loans, use skip tracing tools to locate the debtor via contact info, employment, friends, family, associates, and neighbors

Associate Tax Pro

HR Block
12.2015 - 04.2018
  • My duties are to make prepare tax returns for clients, offer the clients add on products, market HR Block and their services
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Sandwich Artist

Subway
09.2015 - 04.2018
  • My duties are to make sandwiches, ring out customers, clean the restaurant
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.

Store Manager

Jascor Inc. (dba McDonald’s)
02.2003 - 06.2012
  • Area Supervisor June 2005 thru 2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assistant Manager in Watkins Glen, NY February 2003 thru June 2005

Education

High School Diploma -

Grace Baptist School
Beaver Dams, NY
06.1993

Skills

  • Teaching
  • Preaching
  • Pastoral counseling
  • Pastoral Care
  • Public Speaking
  • Spiritual leadership
  • Sermon Preparation
  • Mission-oriented
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Service Specialist II

Wayfair
08.2018 - 10.2022

Associate Tax Pro

HR Block
12.2015 - 04.2018

Sandwich Artist

Subway
09.2015 - 04.2018

Collector

Navient
04.2015 - 08.2018

Pastor of the church

Open Door Baptist Church
04.2012 - Current

Store Manager

Jascor Inc. (dba McDonald’s)
02.2003 - 06.2012

High School Diploma -

Grace Baptist School
Matthew Hall