Matthew Hall
Elmira,NY
Summary
Driven and dedicated professional seeking employment opportunities aligned with skills and experience to provide for family needs. Proven track record of success in [relevant industry], adept at [specific skills or areas of expertise]. Committed to delivering exceptional results with a strong work ethic, thriving in fast-paced environments. Seeking a challenging role to contribute expertise and make a meaningful impact.
Overview
22
22
years of professional experience
Work History
Pastor of the church
Open Door Baptist Church
2012.04 - Current
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Oversaw administration and management of all areas of ministry.
Service Specialist II
Wayfair
2018.08 - 2022.10
- My Duties are to provide the best customer service to our customers within the fraud department
- I resolve customer issues from phone calls and emails
- The main objective is to provide a low-cost resolution that satisfies the customer
- Other experience: Floor Walker 10/22/18 – 11/9/18
- Assisting to train new hires while they assisted customers
- Facilitated a learning module on Wims Wizard
- Provided feedback while doing side by side phone calls during floor walking
- Facilitated a team learning lab on NPS where was saw an increase in the teams NPS score of 2% after wards
Collector
Navient
2015.04 - 2018.08
- My duties are to collect on default student loans, use skip tracing tools to locate the debtor via contact info, employment, friends, family, associates, and neighbors
Associate Tax Pro
HR Block
2015.12 - 2018.04
- My duties are to make prepare tax returns for clients, offer the clients add on products, market HR Block and their services
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sandwich Artist
Subway
2015.09 - 2018.04
- My duties are to make sandwiches, ring out customers, clean the restaurant
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Store Manager
Jascor Inc. (dba McDonald’s)
2003.02 - 2012.06
- Area Supervisor June 2005 thru 2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assistant Manager in Watkins Glen, NY February 2003 thru June 2005
Education
High School Diploma -
Grace Baptist School
Beaver Dams, NY06.1993
Skills
- Teaching
- Preaching
- Pastoral counseling
- Pastoral Care
- Public Speaking
- Spiritual leadership
- Sermon Preparation
- Mission-oriented
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Service Specialist II
Wayfair
2018.08 - 2022.10
Associate Tax Pro
HR Block
2015.12 - 2018.04
Sandwich Artist
Subway
2015.09 - 2018.04
Collector
Navient
2015.04 - 2018.08
Pastor of the church
Open Door Baptist Church
2012.04 - Current
Store Manager
Jascor Inc. (dba McDonald’s)
2003.02 - 2012.06
High School Diploma -
Grace Baptist School
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