Summary
Work History
Education
Skills
Timeline
Generic

Matthew Hall, Jr.

Summary

Accomplished Lending Manager offering years of expertise in lending policies and procedures. Knowledgeable in problem analysis and resolution and considered an effective relationship building individual.

Work History

Consumer Lending Manager

Tremont Credit Union
Milton, MA
2020 - 2023
  • Implemented training program for Consumer Sales team and Consumer Loan processors to streamline loan closing processes.
  • Expedited loan closings by counseling and educating Consumer Lending Representatives.
  • Used LoansPQ/MeridianLink to underwrite Consumer Loans and Xp2(core) for consumer loan portfolios.
  • Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives.
  • Elevated customer satisfaction ratings by managing issues for speedy resolution.
  • Automated document work flow and monitored retention.
  • Approved, declined, or counter-offered loans up to $150,000.00.
  • Decreased loan process discrepancies by processing consumer loan documents using Xp2 and LoansPQ and DocuSign platforms.
  • Made recommendations after completing prospects' loan analysis.
  • Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
  • Led team charged with consumer lending compliance and risk evaluation.
  • Trained newly hired employees to provide information regarding processes, procedures and deadlines.
  • Championed a culture of continuous improvement within the department by encouraging proactive problem-solving approaches among staff.
  • Mentored junior team members to enhance their knowledge of lending products and processes.

Consumer Lending Manager

Liberty Bay Credit Union
Braintree, MA
2018 - 2020
  • Engaged in new promotional approaches to boost member growth and market penetration while enhancing engagement and driving growth.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Taught Consumer Loan Processors and Consumer Sales Representatives effective customer service techniques, boosting client satisfaction rates.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unsatisfied customers.
  • Used lending strategies to promote exceptional customer service and create positive environment for employees and credit union members.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth consumer lending operations.
  • Generated weekly reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.

Senior Consumer Loan Officer

Telephone Workers Credit Union
Boston, MA
2013 - 2018
  • Implemented training program for Consumer Sales team and Consumer Loan processors to streamline loan closing processes.
  • Expedited loan closings by counseling and educating Consumer Lending Representatives.
  • Used LoansPQ/MeridianLink to underwrite Consumer Loans and Xp2(core) for consumer loan portfolios.
  • Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives.
  • Elevated customer satisfaction ratings by managing issues for speedy resolution.
  • Automated document work flow and monitored retention.
  • Approved, declined or counter-offered loans up to $60,000.00
  • Decreased loan processes discrepancies by processing consumer loan documents using Xp2 and LoansPQ and DocuSign platforms.
  • Made recommendations after completing prospects' loan analysis.
  • Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
  • Lead team charged with consumer lending compliance and risk evaluation.
  • Trained newly hired employees to provide information regarding processes, procedures and deadlines.
  • Championed a culture of continuous improvement amongst by encouraging proactive problem-solving approaches among staff.
  • Mentored junior team members to enhance their knowledge of lending products and processes.

Universal Representative

Telephone Workers Credit Union
Boston, MA
2007 - 2013
  • Delivered exceptional member service, addressing inquiries and resolving issues promptly.
  • Processed membership and account opening applications efficiently, ensuring compliance with credit union policies.
  • Educated members on financial products, enhancing overall understanding and engagement.
  • Collaborated with team to streamline account management processes, improving workflow efficiency.
  • Led initiatives to enhance member satisfaction through feedback collection and process adjustments.
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
  • Promoted bank products by identifying customer needs, increasing sales opportunities for the branch.
  • Managed high-volume transactions with precision, minimizing errors and maintaining cash drawer accuracy.
  • Cultivated a positive working environment by fostering open communication among team members and providing constructive feedback when necessary.
  • Facilitated smooth transitions between departments for seamless customer experiences during complex transactions.
  • Handled sensitive client information with discretion, upholding privacy standards and maintaining confidentiality at all times.
  • Maintained friendly and professional customer interactions.

Education

General Studies -

Muriel S. Snowden International Studies at Copley
Boston, MA
05.1994

Skills

  • Goal-Oriented
  • Verbal & Written Communication
  • Automation Scripting
  • Program Installation
  • Project Implementation
  • Detail-Oriented
  • Employee Relations and Conflict Resolution
  • Strong Customer Relation
  • Project Management
  • Problem Resolution
  • Risk Assessment
  • Excel
  • Powerpoint
  • Word
  • XP
  • Cocc
  • LoansPQ(MeridianLink)
  • Underwriting Supervision
  • Loan Processing Expertise
  • Reports and Documentation
  • Quality Assurance
  • Loan Portfolio Growth
  • Underwriting Expertise
  • Banking Operations
  • Application Status Reviews
  • Problem-Solving Abilities
  • Multitasking Abilities
  • Reliability
  • Planning and Coordination
  • Customer Relationship Development
  • Relationship Building and Management
  • Team Management

Timeline

Consumer Lending Manager

Tremont Credit Union
2020 - 2023

Consumer Lending Manager

Liberty Bay Credit Union
2018 - 2020

Senior Consumer Loan Officer

Telephone Workers Credit Union
2013 - 2018

Universal Representative

Telephone Workers Credit Union
2007 - 2013

General Studies -

Muriel S. Snowden International Studies at Copley

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Matthew Hall, Jr.