Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Hall Jr.

Dorchester,MA

Summary

Accomplished Lending Manager offering years of expertise in lending policies and procedures. Knowledgeable in problem analysis and resolution and considered an effective relationship building individual.

Overview

17
17
years of professional experience

Work History

Consumer Lending Manager

Tremont Credit Union
03.2020 - 04.2024
  • Implemented training program for Consumer Sales team and Consumer Loan processors to streamline loan closing processes
  • Expedited loan closings by counseling and educating Consumer Lending Representatives
  • Used Loanspq/MeridianLink to underwrite Consumer Loans and Xp2(core) for consumer loan portfolios
  • Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives
  • Elevated customer satisfaction ratings by managing issues for speedy resolution
  • Automated document work flow and monitored retention
  • Approved, declined or counter-offered loans up to $150,000.00
  • Decreased loan processes discrepancies by processing consumer loan documents using Xp2 and Loanspq and DocuSign platforms
  • Made recommendations after completing prospects' loan analysis.
  • Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
  • Lead team charged with consumer lending compliance and risk evaluation.
  • Trained newly hired employees to provide information regarding processes, procedures and deadlines.
  • Championed a culture of continuous improvement within the department by encouraging proactive problem-solving approaches among staff.
  • Mentored junior team members to enhance their knowledge of lending products and processes.

Consumer Lending Manager

Liberty Bay Credit Union
01.2018 - 03.2020
  • Engaged in new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Taught Consumer Loan Processors and Consumer Sales Representatives effective customer service techniques, boosting client satisfaction rates
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports
  • Directed training and retraining of employees to boost performance and enhance business results
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Used lending strategies to promote exceptional customer service and create positive environment for employees and credit union members
  • Performed supplier risk evaluations and supported regulatory inspections
  • Optimized internal policies to maintain efficiency and responsiveness to demands
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth consumer lending operations
  • Produced regular weekly reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.

Senior Consumer Loan Specialist

Liberty Bay Credit Union
01.2014 - 01.2018
    • Supervised and led 12 employees to high performance levels in lending
    • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
    • Developed standard operating procedures and documents for current and future process steps
    • Increased customer satisfaction ratings by quickly tackling issues for speedy resolution
    • Supported Consumer Loan officers and processors to help with timely completion of loan application
    • Checked titles, insurance coverage and collateral valuation
    • Reviewed financial statements, credit histories, income reports and other information to make accurate determinations about loan decisions

Universal Representative

Telephone Workers Credit Union
01.2007 - 01.2013
  • Teller transactions
  • Account openings
  • Processing Certificate Deposits
  • Member Services
  • Problem solve membership account issues
  • Processing Consumer loans for review
  • Closing approved Consumer loans
  • Processing and closing home equity loans
  • Quality Control on Consumer and Home Equity Loans
  • Discharging Home equity loans
  • Consumer loan servicing

Education

General Studies -

Muriel S. Snowden International Studies at Copley
Boston, MA
05.1994

Skills

  • Goal-oriented
  • Verbal and written communication
  • Automation scripting
  • Program installation
  • Project Implementation
  • Practices due diligence
  • Employee relations and conflict resolution
  • Strong customer relation
  • Project Management
  • Problem Resolution
  • Risk Assessment
  • Excel
  • Powerpoint
  • Word
  • XP
  • Cocc
  • LoansPQ(MeridianLink)
  • Underwriting supervision
  • Loan processing expertise
  • Reports and documentation
  • Process and procedure refinement
  • Loan portfolio growth
  • Underwriting expertise
  • Banking operations
  • Application status reviews
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Planning and coordination
  • Customer relationship development
  • Relationship building and management
  • Team Management

Timeline

Consumer Lending Manager

Tremont Credit Union
03.2020 - 04.2024

Consumer Lending Manager

Liberty Bay Credit Union
01.2018 - 03.2020

Senior Consumer Loan Specialist

Liberty Bay Credit Union
01.2014 - 01.2018

Universal Representative

Telephone Workers Credit Union
01.2007 - 01.2013

General Studies -

Muriel S. Snowden International Studies at Copley

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Matthew Hall Jr.