Matthew Hamilton
Mount Vernon,IL
Summary
A highly experienced retail pharmacist with 12+ years of expertise in building high performing teams to provide safe and accurate medication services. Proven ability to build and maintain strong relationships with physicians, nurses, and other healthcare personnel throughout impoverished areas in Southern Illinois to better serve patients. Detail oriented and skilled in reviewing and monitoring patient medication records to ensure accuracy, safety and prevent future complications.
Overview
12
12
years of professional experience
Work History
Pharmacy Manager
CVS Pharmacy
08.2023 - Current
- Verified safety and accuracy of physician orders in 350-400 prescriptions daily.
- Reviewed and monitored patient past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice
Pharmacy Manager
CVS Pharmacy
09.2022 - 10.2023
- Reviewed accuracy and safety of physician orders on over 500 prescriptions on a daily basis.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Supervised team of 8 pharmacy technicians and helped to resolve issues arising during shifts.
Pharmacy Manager
Walmart Pharmacy
09.2021 - 09.2022
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Manager
CVS Pharmacy
07.2018 - 09.2021
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacist Intern
CVS Pharmacy
08.2014 - 07.2018
- Shadowed senior pharmacy staff to learn proper procedures.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Used pharmacy software to enter prescription and insurance information.
- Addressed customer questions regarding refills, insurance EOBs, and status prescriptions filling.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Communicated closely with patients, ensuring medical information was kept private.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Processed orders through insurance and accepted customer payments for balances owed.
- Discussed medical histories with patients to provide most effective medical advice.
- Entered patient information into computer system.
- Identified safety hazards and unsafe practices and notified supervisor of problems.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Assisted pharmacist in final review of filled prescriptions.
- Provided friendly customer service at drop-off and pick-up counters.
- Counseled patients on new medications and OTC products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Pharmacy
Mount Vernon/Benton, WA
07.2012 - 08.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment.
Education
Doctor of Pharmacy - Pharmacy
Southern Illinois University Edwardsville
Edwardsville, IL05.2018
Bachelor of Science - Biological Anthropology
University of Kentucky
Lexington, KY05.2011
Skills
- Prescription Counseling
- Team building and collaboration
- Prescription Review and Dosage
- Epic Systems
- Critical Thinking
- Time Management
- Problem-Solving
- Decision-Making
- Excellent Communication
- Lifestyle eduction
- Diabetes education
- Pain management
Timeline
Pharmacy Manager
CVS Pharmacy
08.2023 - Current
Pharmacy Manager
CVS Pharmacy
09.2022 - 10.2023
Pharmacy Manager
Walmart Pharmacy
09.2021 - 09.2022
Pharmacy Manager
CVS Pharmacy
07.2018 - 09.2021
Pharmacist Intern
CVS Pharmacy
08.2014 - 07.2018
Pharmacy Technician
CVS Pharmacy
07.2012 - 08.2014
Doctor of Pharmacy - Pharmacy
Southern Illinois University Edwardsville
Bachelor of Science - Biological Anthropology
University of Kentucky