Matthew Handy
San Clemente,CA
Summary
Guest-oriented, motivated General Manager and Personal Trainer with over 20 years of experience establishing positive environments for guests and clients to enjoy and better their experience. I have opened and driven business in seven different restaurants. I have built community driven places that cater to guests needs to create an environment that drives the human experience. Every place and individual is different and it is important to recognize and develop relationships that enhance the lives of those who we come across.
Overview
15
15
years of professional experience
Work History
General Manager
Guest Services LLC
08.2022 - 07.2023
- Developed and implemented new strategies to create a positive guest experience and build a place for the community to enjoy.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth for business while enhancing guests experience.
- Maximized efficiency by coaching and mentoring our team on customer service, industry practices, company procedures, and technology systems.
- Worked with the State Parks of California to develop and manage multiple construction projects to create great experiences the local communities and tourist could benefit from.
- Introduced new methods, practices, and systems to reduce turnaround time.
General Manager
RJs Cafe
03.2019 - 07.2022
- Developed strong relations with guests and vendors on behalf of cafe
- During COVID, found new ways we could support our community and help in anyway we could.
- Implemented safety procedures, during COVID-19 to ensure our guests were, and felt safe.
- Trained and mentored all staff
- Ensured all staff upheld company standards such as proper, attentive, loving and kind environment to all guests
- Managed operating budget for 30 employees
- Determined staffing and scheduling requirements
Director of Operations and General Manager
Hageman Restaurant Group
02.2011 - 07.2018
- Opened four different restaurants each with their own unique dining and guest experiences.
- Managed management team and staff all locations.
- Developed new creative ways to allow our guests to have different dining experiences, even within the same establishment.
- Worked with guest to creative events to host their family and friends.
- Designed and implemented new concepts for design, menus, guest relations, staffing to create an experience for our guests.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of new ways we wanted to approach dining and guest experience.
- Led hiring, on-boarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Bar Manager
Blanca Dine & Lounge
06.2008 - 02.2011
- Established repeat guests through on-going commitment towards our guests' experiences.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Kinesiology in Fitness, Nutrition and Health
San Diego State University
06.2006
Certified Personal Trainer
National Academy of Sports Medicine
07.2023
C.S.C.S. (formally)
National Strength And Conditioning Association
03.2006
Skills
- Individual Assessment Plans
- Client Engagement
- Guest Relations
- Exercise Program Designs
- Leadership and Coaching
- Client Needs Assessments
- Fitness Evaluations
- Guest Rapport Development
- Life-Long Learner
- Progress Monitoring and Goal Attainment
- Personal Training Techniques and Cues
- Client Retention
Additional Information
San Clemente High School Football Coach
2002-2004
Timeline
General Manager
Guest Services LLC
08.2022 - 07.2023
General Manager
RJs Cafe
03.2019 - 07.2022
Director of Operations and General Manager
Hageman Restaurant Group
02.2011 - 07.2018
Bar Manager
Blanca Dine & Lounge
06.2008 - 02.2011
Bachelor of Science - Kinesiology in Fitness, Nutrition and Health
San Diego State University
Certified Personal Trainer
National Academy of Sports Medicine
C.S.C.S. (formally)
National Strength And Conditioning Association