Matthew Harbour
Bellingham,MA
Summary
At Gem Plumbing & Heating Services, a skilled Lead Installer excelled in enhancing customer satisfaction through meticulous installations and quality checks, surpassing targets by completing projects ahead of schedule. Demonstrated exceptional mechanical aptitude and problem-solving abilities, alongside fostering professional relationships and ensuring safety and efficiency on-site. Knowledgeable Installer offering 19 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Overview
5
5
years of professional experience
Work History
Lead Installer
Gem Plumbing & Heating Services
09.2019 - 09.2024
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Streamlined installation processes for increased productivity and faster project completion.
- Loaded and unloaded building materials used for construction.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
- Removed damaged tile, brick and mortar as part of project demolition.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Operated tools, equipment, and machinery according to safety standards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
Skills
Power Tools Operation
Mechanical Aptitude
Task Delegation
System installations
Worksite Safety and Maintenance
Quality Checks
Customer Service
Attention to Detail
Equipment Calibration
Time Management
Customer Relations
Equipment Operation
System repairs
Installation updates
Troubleshooting and testing
Equipment Installation
HVAC Systems
Positive Attitude
Following safety practices
Professional Appearance
Diagnostics and troubleshooting
Component Repairs
Worksite preparation
Emergency Procedures
System Configuration
Residential and commercial installations
Product Inspection
Pre-installation Site Prep
Power Tool Operation
Testing processes
Preventive Maintenance
Equipment Repair
Plumbing
Company vehicle maintenance
Estimating abilities
Commercial construction experience
Equipment Troubleshooting
Problem-solving abilities
Multitasking Abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Task Prioritization
Self Motivation
Analytical Thinking
Professionalism
Timeline
Lead Installer
Gem Plumbing & Heating Services
09.2019 - 09.2024
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