Matthew Hardcastle-Ussery
Pleasanton,TX
Summary
Dedicated sales associate with a strong focus on enhancing customer experiences and fostering brand loyalty through exceptional service and product knowledge.
Overview
13
13
years of professional experience
1
1
Certification
Work History
McDonald's Sales Associate
STAGG Restaurants LLC
Pleasanton, TX
02.2018 - 04.2026
- Enhanced customer experiences through attentive service and product knowledge.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with team members to execute promotional events and upsell items.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Developed strong relationships with repeat customers, fostering brand loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
US Army Private First Class
Department of Defense
Fort Jackson, SC
08.2016 - 05.2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Dollar General
Pleasanton, TX
06.2016 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Dairy Queen
Pleasanton, TX
06.2013 - 08.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Pleasanton High School
Pleasanton, TX06-2016
Skills
- Teamwork and collaboration
- Time management
- Professional demeanor
- Cash register operation
- Problem-solving skills
- Listening skills
- Problem-solving
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
Certification
- Drivers License
Languages
English
Native or Bilingual
Timeline
McDonald's Sales Associate
STAGG Restaurants LLC
02.2018 - 04.2026
US Army Private First Class
Department of Defense
08.2016 - 05.2017
Sales Associate
Dollar General
06.2016 - 08.2016
Sales Associate
Dairy Queen
06.2013 - 08.2013
High School Diploma -
Pleasanton High School