MATTHEW HARDTKE
Pompano Beach,FL
Summary
Dynamic Sales Manager with a proven track record at Highline Motorsports LLC, adept in relationship building and sales expertise. Leveraged product knowledge and CRM software to increase sales revenue and foster long-term client relationships. Skilled in account management and lead generation, achieving significant client satisfaction and repeat business. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
20
20
years of professional experience
Work History
Sales Manager
Highline Motorsports LLC
04.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained Website. Including all pricing and pictures of vehicles.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Sales Associate
Lincoln Of Coconut Creek
05.2022 - 04.2023
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Established strong relationships with customers, resulting in repeat business and referrals for future sales opportunities.
- Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
- Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
- Contributed to positive workplace culture by mentoring new hires and sharing expertise with team members as needed.
- Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer''s needs.
- Conducted comprehensive vehicle demonstrations, highlighting key features that appealed to prospective buyers.
- Organized test drives for interested buyers, showcasing vehicle performance capabilities while adhering to safety standards.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Owner
Graceful Lending
06.2018 - 05.2022
- Owned and operated a Hard Loan Broker business for people who flipped houses and needed money. They couldn't get traditional lending.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
National Account Manager
Firstdata Merchant Services
07.2004 - 06.2018
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Operational point of contact across all client acquiring products and services.
- Operational escalations - Own the escalation and work through to resolution. Alert Management and keep RM abreast of updates
- Partner with Relationship Manager - Keep the RM informed of any potential involvement with escalations in partnership with AM Leadership and other entities on behalf of critical client needs.
- Reach out to the RM if product opportunities arise, Client training with new tools / product offerings
- Perform audit – work with RM on findings; If applicable, provide training to the client, Submit training requests to get resources assigned, Ensures the client fully understands how to utilize new products/tools
- Customer Profile Information - Own the client profile overview consisting key points such as: Contacts, set-up requirements, contracts and all other client specific data required to maintain a healthy business partnership.
- High Quality Service Delivery - Assist with retention of accounts by providing timely responses established to meet client expectation. (Standard response times for phone and/or email is within a 24hr period. Items are to be reviewed and prioritized, i.e.; escalations, time sensitive requests. )
- Project Management for strategic initiatives - Submit necessary project requests, Attend touch point calls, Ensure the clients are receiving adequate support from the project resources, Ensure the project resources have all necessary documentation in order to implement a successful project
- Manage daily client needs - Send client operational alerts as applicable, submit additional location and account maintenance requests, submit special processing at clients request, perform Quality Control on completed maintenance requests
- Focus on client satisfaction at the transactional level - Client awareness around chargebacks and transaction processing rules, Facilitate warm handoffs to Customer service, POS, chargebacks, gge4 and other First Data support teams.
- Compliance - Manage various Compliance Initiatives/Issues that impact our clients which include: MC Data Integrity, Unique TID Mandate, Re-classes, Downgrades and IRS requirements, Assists with PCI related requirements
- Strategic servicing with client communications (Association Release) - Send any necessary invites to the client for webinar attendance, Ensures client receives documentation around changes/updates
- Product level expertise - Stay abreast of product enhancements to ensure the AM is able to educate the client and answer any client questions
- Expert at using First Data systems/tools by attending training sessions sponsored by First Data to ensure the AM’s are well educated & up to date on First Data tools/systems
Education
No Degree - Business Management
Macomb Community College
Warren, MIHigh School Diploma -
Chippewa Valley High School
Clinton Township, MI05.1994
Skills
- Relationship Building
- Goals and performance
- Product Knowledge
- Sales expertise
- Sales Presentations
- Client Relationship Management
- Sales process
- Sales operation
- Sales processes
- Account Management
- Lead Generation
- CRM Software
Accomplishments
Was salesman of the month first month on the floor with Lincoln of Coconut Creek. Again in September.
Timeline
Sales Manager
Highline Motorsports LLC
04.2023 - Current
Sales Associate
Lincoln Of Coconut Creek
05.2022 - 04.2023
Owner
Graceful Lending
06.2018 - 05.2022
National Account Manager
Firstdata Merchant Services
07.2004 - 06.2018
No Degree - Business Management
Macomb Community College
High School Diploma -
Chippewa Valley High School