Matthew Hare
Severn,MD
Summary
Experienced airport operations leader with a strong background in ramp coordination, safety compliance, and high-pressure problem solving. Known for clear communication, customer service excellence, and keeping complex operations running smoothly. Results-driven individual with a solid track record in delivering quality work. Known for excellent teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Flight Tour Supervisor
My Flight Tours
Middle River, Maryland
06.2026 - Current
- Supported daily flight tour departures for aviation sightseeing operations.
- Managed guest check-in, boarding, and pre-flight briefings at tour base.
- Monitored safety procedures during tour preparation and ground operations.
- Provided schedule updates to pilots, crew, and guests.
- Communicated schedule updates between pilots, crew, and guests.
- Resolved guest questions and service issues with calm, clear guidance.
- Verified tour manifests, waivers, and flight documents for accuracy.
- Supported loading, staging, and turnaround tasks for aircraft readiness.
- Enforced company service standards across My Flight Tours customer experiences.
- Ensured compliance with safety regulations and procedures.
- Responded promptly to emergency situations or requests from guests or management team.
- Organized and coordinated daily tour activities.
- Prepared detailed itineraries for each tour group according to their preferences.
- Supervised tour guides by providing quality services to guests.
- Created and maintained a safe environment for all participants.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Showed audiovisual presentations and explained establishment processes and operations at tour sites.
Owner Commercial Truck Driver
Boxxe LLC
Philadelphia, Pennsylvania
08.2022 - 09.2024
- Directed Boxxe LLC daily operations and business administration.
- Managed client communications and resolved service requests.
- Oversaw vendor coordination and supply ordering.
- Developed business procedures for Boxxe LLC workflows.
- Monitored budgets and tracked operating expenses.
- Scheduled tasks and prioritized owner responsibilities.
- Reviewed sales activity and updated records.
- Improved customer service processes and response standards.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Operated commercial trucks for Boxxe LLC freight and delivery routes
- Planned routes with dispatch to meet delivery schedules
Operations Manager, MOD
American Airlines
Philadelphia, Pennsylvania
10.2014 - 12.2021
- Directed daily airport operations for American Airlines flight service teams.
- Coordinated gate, ramp, and baggage workflows with station leadership.
- Monitored safety, security, and FAA compliance across terminal operations.
- Trained frontline employees on service standards and operating procedures.
- Resolved irregular operations with dispatch, maintenance, and customer service.
- Reviewed operational reports to support planning and process updates.
- Communicated with airport partners to maintain smooth aircraft turnaround.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created detailed reports on the performance of individual departments within operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
Ramp Operations Manager
US Airways
Philadelphia, Pennsylvania
12.2012 - 10.2014
- Directed ramp operations for US Airways airport ground crews and gate coordination.
- Managed aircraft loading, unloading, and baggage handling across daily turnaround schedules.
- Monitored safety compliance with airline ramp procedures and airport security rules.
- Inspected ground support equipment and reported service issues to maintenance teams.
- Coordinated dispatch, marshalling, and pushback activities with flight and maintenance teams.
- Communicated operational updates with supervisors, station staff, and flight crews.
- Ensured compliance with FAA regulations regarding ground handling activities.
- Trained employees on safety procedures, customer service protocols, and other duties related to ramp operations.
- Managed daily operations of the ramp, including scheduling personnel and coordinating aircraft movement.
- Assisted in planning special events requiring additional support from Ramp Operations team members.
- Collaborated with flight crews and other departments to ensure smooth operation of flights.
- Supervised the loading, unloading of cargo, baggage onto, off aircraft safely and efficiently.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Worked in various weather conditions to ensure continuous airport operations.
- Implemented company policies regarding baggage handling and customer service.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Adhered to strict timelines for the turnaround of flights.
- Created and enforced policies and procedures for entire logistics team.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Resolved issues related to misplaced or lost baggage.
Education
Bachelor of Science - Health Promotion/Wellness
University of Wisconsin, Madison
Stevens Point, WI08-2011
Skills
- Airport operations management
- Ramp coordination
- Safety compliance
- Incident response
- Process improvement
- Problem solving
- Clear communication
- Decision making
- Customer service excellence
- Labor relations management
- Troubleshooting techniques
- Policy implementation
- Process optimization
- High-pressure adaptability
- P&L management
- Operational efficiency strategies
- Contract management
Timeline
Flight Tour Supervisor
My Flight Tours
06.2026 - Current
Owner Commercial Truck Driver
Boxxe LLC
08.2022 - 09.2024
Operations Manager, MOD
American Airlines
10.2014 - 12.2021
Ramp Operations Manager
US Airways
12.2012 - 10.2014
Bachelor of Science - Health Promotion/Wellness
University of Wisconsin, Madison