Matthew Harlin
Windermere,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
Work History
General Managert
Vertex Partners / Eusits Roofing
Lakeland, FL
07.2024 - Current
- Held full responsibility for P&L outcomes.
- Driving 20%+ organic growth through hiring, training, motivating, and retaining A+ salespeople
- Built a culture of engaged individuals with total eNPS of 50+
- Built a market leading brand through a maniacal focus on customer experience, reviews, and community engagement, achieving 4.8+/5 avg rating on Google and customer NPS of 90+
- Ensure financial reporting, software systems, and data is in line with Corporate expectations
- Managed to 49%+ Gross Margins
- Regularly communicate and collaborate with executive leadership team, management teams at partner brands
Associate Manager
Tesla Solar Roofing
Orlando, Fl
01.2021 - 07.2024
- Primarily engaged in the supervision, mentorship, and guidance of a local installation team of up to 40 employees, whilst delivering to Tesla standards hitting top 5 efficiency marks in the company
- Provide day-to-day hands-on supervision on site to the Field Energy Operations team and report to the regional Associate Manager on safety, quality, and efficiency metrics, while coordinating with all regional staff on materials, logistics, permits and inspections to ensure the full job cycle is complete, exceeding expectations for the customer
- Relay Construction Drawing information to the installation team and communicate with designers upon findings of errors and changes during personal site surveys
General Manager
Real Simple Ideas LLC
Orlando, Fl
07.2017 - 01.2021
- Supervise the Production Manager, Warehouse Manager, Operations Managers, Engineering Manager, Installations, and Technicians creating schedules, one-on-one meetings and reviews in all departments participating in all hiring and training
- Increased revenue by 67% over a 2-year development period focused on Key Performance Metrics resulting in better staff morale, partner relationships and customer service marks
- Work with 3rd party Theme Parks in design and building of signage, robotics, products, and thematic design while overseeing the art department
- While planning and controlling change, managing quality assurance programs, researching new technologies and alternative methods of efficiency, Setting, reviewing budgets, and Overseeing inventory, distribution of goods and facility layout
- Develop sketches, layouts, presentations, shop drawings and models for CNC machines, 3D printers, Flat Bed printers and installers
Sr. Operations Manager
Window Fashions of Texas
San Antonio, Texas
09.2016 - 07.2017
- Oversaw 30 employees with a smooth efficient service that meets the expectations and needs of customers and clients while acting as a liaison with other team members, including managers of different areas of the organization, presenting findings to the owner and higher management as well as train and supervise new employees tracking and measuring staff performance
- Increased the Customer Service scores by 15% to reach company targets while increasing office moral through teamwork and upward development
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with owners, general managers, department managers and staff members as necessary
- Develop shop drawings and architectural plans for interior window dressings including working directly with designers to communicate to the in-house production team and the in-house installers
Store Manager
LEGO Brand Retail
San Antonio, Texas
09.2013 - 09.2016
- Developed a team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Competencies, and built a team bench for future growth by identifying and developing top candidates for promotion
- Lead a team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspired a team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training
Sr. Manager/ Project Manager
Fast Signs
Oklahoma City, Oklahoma
09.2011 - 09.2013
- Lead a team to continued success including designers and Installers by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspired a team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training
- Improve the operational systems, processes, and policies, support better management communication, information flow and management, and business process
- Manage and increase the effectiveness and efficiency of Support Services (CSR, Design and Production), through improvements to each function through training and development as well as coordination and communication between support and business functions
Director of Operations
Metro Signs Inc.
Miami, Florida
05.2010 - 09.2011
- Supervise the Senior Art Director, Production Manager, and Quality Control Manager on a weekly basis while directing artists and Installers while managing and increasing the effectiveness and efficiency of Support Services (CSR, Design and Production), through improvements to each function, training, and development of new employees as well as coordination and communication between support and business functions while assisting the President/Owner in day-to-day operations
- Improve the operational systems, processes, support better management communication, information flow and management, business process and organizational planning and Develop shop drawings and architectural plans for interior signage, exterior architectural signage structures for both internal and external parties
Education
B.A. - Architecture
Oklahoma State University
Stillwater, Oklahoma05.2009
Skills
- Problem Solving
- P&L
- Training and Development
- Customer Service
- Measure and Assess Staff Training Needs
- Strong Communication and Interpersonal skills
- A Passion for Continuous Learning
- Innovative Thinking
- Embrace Efficiency
- Reading Technical Drawings
- Revit, AutoCAD, Sketchup, Photoshop, Illustrator, ArchiCAD, 3DMax, Unity
Timeline
General Managert
Vertex Partners / Eusits Roofing
07.2024 - Current
Associate Manager
Tesla Solar Roofing
01.2021 - 07.2024
General Manager
Real Simple Ideas LLC
07.2017 - 01.2021
Sr. Operations Manager
Window Fashions of Texas
09.2016 - 07.2017
Store Manager
LEGO Brand Retail
09.2013 - 09.2016
Sr. Manager/ Project Manager
Fast Signs
09.2011 - 09.2013
Director of Operations
Metro Signs Inc.
05.2010 - 09.2011
B.A. - Architecture
Oklahoma State University
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