Summary
Overview
Work History
Education
Skills
Languages
Training & Awards
Timeline
BusinessAnalyst
Matthew Harper

Matthew Harper

Cedar Park,TX

Summary

Skilled Business Development leader offering 24 years of experience in leading operations and enhancing revenue, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.



Overview

24
24
years of professional experience
3
3
Languages

Work History

AppleCare Business Development Manager

Apple Inc.
08.2012 - Current
  • Developing and implementing strategic plans for business growth, resulting in increased market share and profitability.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Driving assigned markets in deployment and refinement of the AppleCare Vision and Strategy
  • Responsible for partnering on commercial decision-making, supporting worldwide programs, campaigns and initiatives within the guidelines set by our Business Leadership team
  • Serve as the conduit and communication point back to Market Support representing the needs, challenges and unique opportunities of their regions and markets.
  • Develop and implement strategic plans for business growth, resulting in increased market share and profitability.

IPhone Channel Support Account Manager

Apple Inc.
08.2008 - 08.2012
  • Managed and support all Latin America and Canada
  • Main point of contact for the accounts for all operational issues, from pre–purchase order activities until final proof of delivery in stores.
  • Daily pipeline management, planning, forecasting, and replenishment with key channel partners
  • Flawless collaboration with key stakeholders, including Supply Planning, Sales, Logistics, Finance and Product Administration teams.
  • Increased channel sales by developing and maintaining strong relationships with key partners.
  • Improved partner satisfaction by building strong relationships, providing ongoing support, and resources for successful collaboration.

Senior Customer Business Analyst

Intel Corporation
05.2005 - 08.2008
  • Directly managed all of Intel's distribution channel partners in Miami and Brazil. Including ,Distributors, Freight Carriers, Trade and Compliance Teams.
  • Understand and analyze customer / channel demand to maintain integrity of product commitments and resolve distributor issues and problems in regard to established policies and procedures while acting as a liaison between multiple groups both internally (e.g
  • Sales, marketing, logistics, credit, and pricing) and externally (e.g
  • Pipeline management, directly managing supply for Intel's key Miami and Brazilian distributors and weekly asset management meetings with each distributor to accurately forecast more than $70 million dollars of quarterly sales to ensure the channel is healthy
  • Managed 10 direct reports including order management teams and call center representatives.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.

Senior Partner Account Manager

Microsoft
12.2003 - 05.2005
  • Directly managing and maintaining all of Microsoft's accounts in Bermuda and the Western Caribbean, in total 8 countries
  • These responsibilities included contacting Partners and clients on a daily basis in order to maintain relations and to assist partners in identifying, developing, and closing more opportunities in an effort to increase and maintain a stronger client base throughout the Western Caribbean
  • Weekly account forecasting and data quality management in accordance to a pre-established quota averaging $500,000 per month
  • Managed 5 direct reports including, account managers and customer service representatives.
  • Strengthened partner relationships by consistently delivering exceptional account management and support.
  • Increased revenue growth with strategic sales planning and execution for key accounts.
  • Collaborated with cross-functional teams to develop customized solutions tailored to partners'' unique needs.
  • Secured long-term partner loyalty by consistently exceeding expectations in terms of service quality and value-added contributions.

Education

M.A. International Relations -

Ohio University
Athens, Ohio

B.S. Natural Resource Management -

West Virginia University
Morgantown, West Virginia

Skills

  • Decision-Making
  • Strategic Partnerships
  • Project Management
  • Channel Management
  • Team Collaboration
  • Market Trend Analysis
  • Account Development
  • Verbal and Written Communication
  • Customer Service
  • Revenue Generation
  • Business Development
  • Stakeholder Communication

Languages

English
Native or Bilingual
Spanish
Full Professional
Portuguese
Professional Working

Training & Awards

  • Apple Executive Management Training, Including, Building Effective Networks, Leading Teams, Mangers and the Law, and Executive Presentation Skills, Building Trust and Crucial Communication, Conflict Management, Clear and Confident Speech.
  • 67 Intel Corporation trainings including, Structured Problem Solving, Effective Meetings & Communications, Risk & Impact Assessments, Effective listening, Influence Edge, Stakeholder Management, Constructive Confrontation, and Developing a Business Contingency Plan.
  • Earned 62 Sales and Marking “Circle of Excellence Awards” during my 3 years at INTEL for going above and beyond my assigned duties, risk taking, extraordinary customer client support and for exceeding business results.
  • While serving in the Peace Corps I received certifications and extensive training in managing people, customer relations, budgeting and intense Spanish language immersion and cross-cultural training, facilitated by the United States Foreign Service and European Union in Managua, Nicaragua, while serving in the Peace Corps.

Timeline

AppleCare Business Development Manager

Apple Inc.
08.2012 - Current

IPhone Channel Support Account Manager

Apple Inc.
08.2008 - 08.2012

Senior Customer Business Analyst

Intel Corporation
05.2005 - 08.2008

Senior Partner Account Manager

Microsoft
12.2003 - 05.2005

M.A. International Relations -

Ohio University

B.S. Natural Resource Management -

West Virginia University
Matthew Harper