Summary
Overview
Work History
Education
Skills
Certification
Volunteer Opportunities
Additional Information
Timeline
Generic

MATTHEW HARRIS

Manassas,VA

Summary

Dedicated Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations, Inventory management, warehouse management, across various industries.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Operations

International Gourmet Foods
08.2023 - Current
  • Oversee a staff of 179 employees across 4 different states
  • Oversee all drivers across NOVA/Southern VA/MD/DC/WV and NC totaling a staff of approximately 61 drivers plus 2 dispatch personnel and 1 driver coordinator and 4 driver captains
  • Increased the amount of drivers to better accommodate busy season and 15% increase in sales
  • Created and implemented a centralized call out line to increase communication and coverage awareness for the operations department
  • Revamped the shipping shift within 60 days of start resulting in complete new organization and workflow
  • Developed and implemented a training program to provide documentation and record for all employees
  • Restructured the shipping team to increase efficiency resulting in a 50% increase of accuracy on all shipments delivering to North Carolina
  • Coordinated warehouse move from an off-site 3PL to new site warehouse resulting in a savings of over 50k monthly
  • Implemented new FIFO/FEFO procedures for all site transfers and rotations
  • Developed redundancies for routing personnel and dispatch to streamline coverage and training
  • Increased starting wages for both overnight shipping and drivers to allow for more competitive hires
  • Developed 3 different roles within operations resulting in a combined responsibility and decrease in additional hires
  • Assisted in the drafting and implementation of multiple SOP’s resulting in a more efficient training and onboarding process
  • Directly oversaw the distribution of over 1200 turkeys shipping to 7 different states with an accuracy of more than 96%
  • Developed and implemented zone picking scheme to allow for more efficient work flow on the warehouse floor
  • Implemented a more efficient rotation process to allow for more adequate storage of cold chain product and eliminated the need for storage trailers.

Warehouse and Operations Manager

Catalent Pharma Solutions
12.2020 - 08.2023
  • Manage the efficient receipt, storage, and dispatch of all raw material and finished goods for an 80,000 sq ft warehouse
  • Lead facility move from 60,000 square foot warehouse to an 85,000 square foot warehouse and coordinated transfer of all material and equipment
  • Qualified all production equipment and processes to ensure there was minimal downtime during facility move
  • Implement and write procedures to maximize production efficiency
  • Utilize lean manufacturing tactics to streamline the production process from start to finish
  • Forecast and procure all corrugated packaging materials for the facility including customer created materials
  • Coordinate with facility engineers and general contractors to create the best process flow for all the production areas in the facility
  • Work with capacity teams and site engineer to design warehouse layout to maximize storage capacity and efficiency of production flow
  • Increase inventory accuracy by 15% within first 30 days and 25% within first 60 days of employment
  • Oversee inventory, shipping, receiving, production consumption departments and all employees associated
  • Created recycling program which allowed us to turn all plastic and drum waste into profit as well as recycle and sell unusable pallets/wood
  • Train and certify all production/warehouse employees on electric trucks/lifts
  • Able to successfully track and improve on-time receiving standards from 80% to over 90% within first 60 days of employment
  • Master scheduler backup which includes creating and implementing production schedule for the site based on company needs and forecast
  • Implement and oversee new production line process flow including equipment layout and material management
  • Directly oversee new product trials and process implementations
  • Create additional security measures for shipments to ensure the integrity of the product to the customer
  • Support optimization of the shipping/receiving aspects of the warehouse and cost savings goals as established in the department KPIs
  • Renegotiate logistics contact for all LTL shipments which resulted in 20% higher on time delivery times and cost decrease of over 10%
  • Responsible for a $24 million annual shipping operation
  • Increase storage for inventory by 15% by converting unused area into usable space for storage
  • Able to dispose of stale inventory to increase usable goods and create more efficient warehouse
  • Coordinate with multiple departments to increase efficiency rates by more than 20% which includes streamlining production process
  • Able to secure contract for new racking and ensure it was installed at the new facility in time for production
  • Point of contact for all plant waste management which included negotiating contract for hazmat and liquid waste disposal resulting in over $2100 dollars in savings monthly
  • Coordinate the transfer from standard waste disposal to 100% green initiative by end of fiscal year 2023
  • Abel to reutilize outdated packaging material to positively effect the company P&L to limit the amount of financial loss
  • Successfully able to sell equipment not used which resulted in $6,000 dollar profit
  • Renegotiated contract for site storage which included lowering the monthly cost of storage trailers by 300 dollars
  • This also increased overall site storage capacity
  • Created financial savings for the site by reissuing out of spec material to new product trials instead of paying to have it destroyed
  • Partner with site process engineer to determine project parameters to maximize efficiency for multiple aspects of the production process specifically by lowering number of staff and adding automated processes
  • Initiate and process vendor returns and RMA’s
  • Schedule shipment pickups and vendor deliveries between two different warehouses.

Supply Operations Supervisor

IBM
01.2017 - 12.2020
  • Responsible for maintaining a 97.5% or better cycle count for over 40,000 components across 4 different Data Centers
  • Oversaw all day to day operations for both inventory technicians and data center technicians
  • Ensured all daily production was completed promptly and accurately
  • Assisted in development of SOPs and inventory program for the region
  • Responsible for prioritizing and implementing daily, weekly, and monthly production schedule
  • Region contact for all customer owned devices
  • Developed ticketing system to ensure that all work orders were completed in a timely manner
  • Maintained GTC standards and uphold their policies as directed by Federal and State policies
  • Responsible for delegating and managing a team of both inventory and operations technicians across multiple sites
  • Implemented new procedures to ensure all Data Centers always have the correct amount of inventory
  • Coordinated with domestic and international sites to order, ship, and receive all required items needed to run multiple sites
  • Worked with DC Operations teams and directly with customers when handling DTS/MDMS/COD items within a short time
  • Directed inventory techs and SBT’s across multiple sites when customers drop new orders to ensure orders are built to spec and on time
  • Handled all logistics for the region including cross shipping servers, components, and all other hardware when needed
  • Directly oversaw the Federal POD and LPR while maintaining ITAR standards
  • Coordinated with International and Domestic freight/UPS/FedEx and all other delivery companies
  • Responsible for maintaining 4x Large Parts Rooms (LPR’s) that contain over 12,000 components each
  • Handled all scheduling and management for inventory staff onsite
  • Handled and coordinate all RMA’s across 4 different sites to ensure and maintain accuracy
  • Utilized ticketing system to ensure accuracy and communication throughout the globe as we are an international company.

Logistics Account Executive

Total Quality Logistics
08.2016 - 11.2016
  • Responsible for booking, negotiating, and coordinating freight throughout the United States
  • Maintain compliance and industry standards per DOT, GTC regulation and Federal Law
  • Work with various customers and clients all over the United States, Canada, and Mexico to bring them the best possible rates and quality
  • Required to prospect for new clients and make over 100+ outgoing phone calls per day
  • Maintain Inventory of products and clients for team of 8.

Executive Recruiter

Pipeline Consulting LLC
07.2015 - 07.2016
  • Search and recruit for both national and international Healthcare clients including industry areas such as, Biotech, Pharma, Med Device, Med Ed, Consulting, BD, MD’s, Digital, communications, and marketing and all other related areas
  • Solely responsible for growing the consulting and agency Healthcare department by over 65% in less than 90 days
  • Maintained Inventory for entire caseload and candidate pipeline
  • Directly work with and build relationships for major clients throughout the country and aiming to gain fee agreements and contracts
  • Responsible for obtaining 50 Candidate Data Sheets, 16 resumes, and 5 presentations to the client per week
  • Update, obtain, and create new data/information on clients throughout the industry using specific techniques to effectively grow the candidate pool and client base.

Talent Acquisition Consultant

The Fountain Group
06.2014 - 02.2015
  • Recruited for Fortune 500 clients specifically in the Healthcare and Pharmaceutical industries, including medical device companies such as Abbott and Abbvie
  • Responsible for maintaining the 25 submits per week while consistently averaging above that, while maintaining an average of 2 placements/hires per month while consistently placing over that number
  • Maintain an average of 25% hire rate while competing against all other national recruiting firms
  • Recruit for Finance, Bio/Pharmaceuticals/ Engineering/ Manufacturing/ Lab Technicians/Food and Beverage/ Management/ Labor/ IT and various other positions.

Workers Compensation Adjuster

Grad Staff Inc. /ESIS
01.2014 - 05.2014
  • Handle and maintain 90+ cases throughout the state of Florida
  • Increased case size by 20% from February 2014 to March 2014
  • Issue benefits to claimants as outlined by Florida law timely and at the proper % of the average weekly wage.

Logistical Employment Coordinator

Fairfax County Government, Department of Family Services
05.2011 - 05.2013
  • Coordinated the foster care and independent living initiative to provide work readiness and employment assistance for at-risk youth; and increased participation for summer youth program by over 300% (6 youth in 2011-45 in 2013)
  • Recruited prospective candidates for local business and implemented logistical strategies to ensure the most efficient process
  • Responsible for hiring, onboarding, interviewing, placing, processing payroll, processing timesheets, developing businesses for placements, maintaining businesses for return participants, and following up on a weekly basis with each client, business, and candidate to ensure satisfaction
  • Developed multi-media marketing and course materials for workshops and presentations to partnering agencies including social service agency leaders and the Foster Care and Adoption unit
  • Managed caseload of over 100 youth cases participating in an employer-driven summer initiative and WIA program that spans across three counties, resulting in an 85% success rate while coordinating all logistical aspects of the program
  • Develop curriculum, coordinate transportation, and deliver intensive employment workshops for over 75 youth, set the agenda, and oversee logistics while maintaining an 88% attendance rate
  • Assist with day-to-day operations of employment center, including following center guidelines set forth by county policy
  • Worked closely with a partner 501(c)(3) non-profit organization to develop an employer driven initiative, now in its fourth year, the initiative has more than doubled in size and generated over $50,000 in revenue this past year while raising over $100,000 in wages for young adults
  • Direct work with State Government Program (Workforce Investment Act) including case management, counseling, proctoring tests and assisting with college applications, funding, and state monitored assessments.

Admissions Counselor (Sales)

Quad Learning, American Honors
05.2013 - 10.2013
  • Increased number of clients by 35% in six months
  • Top sales employee three consecutive weeks.

Education

Bachelor of Science - Sports, Entertainment, and Event Management

Johnson & Wales University
Charlotte, North Carolina
01.2011

Skills

  • JDE
  • MS Dynamics
  • MS Word
  • MS Excel
  • MS Outlook
  • MS PowerPoint
  • MS Access
  • IMS
  • OBIEE
  • Oracle
  • Publisher
  • Sage
  • 02 Mobile Desktop Adobe Connect
  • Google Docs
  • PDF
  • Zip Recruiter
  • Monster
  • Apollo
  • OMNI
  • Open Hire
  • Salesforcecom
  • Taleo
  • Process Improvements
  • Strategic Planning and Execution
  • Strategic Planning
  • Leadership Training
  • Process Improvement
  • Operations Oversight
  • Business Management
  • Cost Control
  • Schedule Oversight
  • Resource Allocation
  • Quality Assurance
  • Performance Analysis
  • Inventory Control
  • Staff Training
  • Customer Service
  • Contract Negotiation
  • Cross-functional Collaboration
  • Conflict Resolution
  • Performance Measurement
  • Operational Efficiency
  • Logistics Coordination
  • Vendor Management
  • Budget Management
  • Supply Chain Management
  • Workforce Planning
  • Change Management
  • Team Leadership
  • Project Management
  • Continuous Improvement
  • Regulatory Compliance
  • Employee Development
  • Performance Improvement
  • Inventory Management
  • Financial Oversight
  • Department Oversight
  • KPI Tracking
  • Data Management
  • Schedule Management
  • Staff Scheduling
  • Performance Evaluations
  • Product Promotion
  • Sales Strategies
  • Budget Development
  • Human Resources
  • Hiring and Onboarding
  • Performance Improvements
  • P&L Administration
  • Supplier Monitoring
  • Effective Leader
  • Inventory Tracking and Management
  • Delegating Work
  • Revenue Forecasting
  • Content Workflow
  • Budget Control
  • Purchasing and Planning
  • Waste Management and Reduction
  • Records Organization and Management
  • Employee Reviews
  • Assignment Delegation
  • Management Team Building
  • Proficient in Software
  • Logistics
  • Database Maintenance
  • Staff Training/Development
  • Employee Motivation
  • Cost Reduction

Certification

  • White Belt Lean Six Sigma, AIGPE, 2021
  • Yellow Belt Lean Six Sigma, AIGPE, 2021

Volunteer Opportunities

  • Coordinate events in DC area for local youth to promote and teach self-sufficiency, Fairfax, VA, Washington DC
  • Athletes United for Youth, Fairfax VA, Charlotte, NC
  • Resume Edits, Tampa, FL, Washington DC, Charlotte, NC

Additional Information

Experience in Continuous Improvement including lean six sigma methods. Certified white, yellow, and green belt.

Timeline

Director of Operations

International Gourmet Foods
08.2023 - Current

Warehouse and Operations Manager

Catalent Pharma Solutions
12.2020 - 08.2023

Supply Operations Supervisor

IBM
01.2017 - 12.2020

Logistics Account Executive

Total Quality Logistics
08.2016 - 11.2016

Executive Recruiter

Pipeline Consulting LLC
07.2015 - 07.2016

Talent Acquisition Consultant

The Fountain Group
06.2014 - 02.2015

Workers Compensation Adjuster

Grad Staff Inc. /ESIS
01.2014 - 05.2014

Admissions Counselor (Sales)

Quad Learning, American Honors
05.2013 - 10.2013

Logistical Employment Coordinator

Fairfax County Government, Department of Family Services
05.2011 - 05.2013

Bachelor of Science - Sports, Entertainment, and Event Management

Johnson & Wales University

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