Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline

Matthew Harris

Manassas,VA

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate Cashier

At Home
Glen Burnie, MD
01.2021 - 04.2024
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Scanned items and checked pricing on cash register for accuracy.
  • Ensured all areas of the store were clean and organized at all times.
  • Organized merchandise in the store to ensure items were easy to locate.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Maintained work area and kept cash drawer organized.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Assistant Manager

young bunch property solutions
Middle River, MD
11.2022 - 01.2024
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Recruited and trained new employees to meet job requirements.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Customer Service Representative

Dick Sporting Goods
Annapolis, MD
08.2020 - 01.2021
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

IQ Academy Los Agelas , Los Angeles, CA
06-2024

Skills

  • Professional Appearance
  • Building Rapport
  • Customer Support
  • Regulatory Compliance
  • Team Collaboration
  • Complex Problem-Solving
  • Problem Resolution
  • Inventory Control
  • Product Knowledge

Certification

  • WISE financial literacy certification

Affiliations

  • I love to fly drone aircrafts
  • can play the bass
  • produce music and master

Timeline

Assistant Manager - young bunch property solutions
11.2022 - 01.2024
Customer Service Associate Cashier - At Home
01.2021 - 04.2024
Customer Service Representative - Dick Sporting Goods
08.2020 - 01.2021
IQ Academy Los Agelas - High School Diploma,

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Matthew Harris