Matthew Harris
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Alameda Care Center
Burbank, CA
07.2024 - Current
- Monitored food intake and output as directed by nursing staff.
- Reported changes in patient conditions to registered nurse or physician.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Transported residents within the facility as needed.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Assistant Manager
Young bunch property solutions
Baltimore, MD
02.2022 - 09.2023
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
Customer Service Representative
At Home
Glen Burnie, MD
01.2021 - 02.2022
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Dick Sporting Goods
Annapolis, MD
08.2020 - 01.2021
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
IQ Academy
Los Angeles, CA06-2024
Some College (No Degree) - Nursing Assistance
NIU College
Woodland Hills, CASkills
- Complex Problem-Solving
- Basic Life Support
- Maintaining confidentiality
- Facility Security
- Emergency Response
- Safety
- Security Procedures
- Physical Fitness
- Excellent problem solver
- First Aid Training
Certification
- California Certified nursing license
- CPR Certified
- Financial literacy Award
Timeline
CNA
Alameda Care Center
07.2024 - Current
Assistant Manager
Young bunch property solutions
02.2022 - 09.2023
Customer Service Representative
At Home
01.2021 - 02.2022
Customer Service Representative
Dick Sporting Goods
08.2020 - 01.2021
High School Diploma -
IQ Academy
Some College (No Degree) - Nursing Assistance
NIU College
Similar Profiles
Kristine AvetisyanKristine Avetisyan
Department Supervisor at Alameda Care CenterDepartment Supervisor at Alameda Care Center
Jenitza CruzJenitza Cruz
Licensed Practical Nurse at Alameda Center For Rehabilitation And CareLicensed Practical Nurse at Alameda Center For Rehabilitation And Care
Karen Chan CapeceKaren Chan Capece
Quality Management (QM) Program Director at Alameda County Behavioral Health Care Services (ACBH)Quality Management (QM) Program Director at Alameda County Behavioral Health Care Services (ACBH)