Matthew Harris
Boerne,TX
Summary
Adaptable and progressive professional with over ten years of experience in a client service setting. Advocate for customer relations and development to drive high performance among team members. Committed to continuous improvement and impacting team success.
Overview
6
6
years of professional experience
Work History
Septic Maintenance Technician
Septic Services
2023.12 - 2024.04
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dog Resort Assistant
Hill Country Pet Ranch
2023.09 - 2023.12
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Actively monitored playtime sessions among dogs to maintain safety while encouraging socialization opportunities.
- Collaborated with team members to ensure smooth operations and high-quality care for all pets.
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
Insurance Agent
Allstate Insurance Co
2023.05 - 2023.08
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Retail Sales Associate
Leslie's Pool Supplies
2023.02 - 2023.05
- Executed day to day operational tasks, assisting customers with their pool and spa care needs, maintaining a welcoming home environment, assisting with merchandising and inventory control
Claims Adjuster
Allcat Insurance
2022.09 - 2022.12
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Transit Driver
Alamo Regional Transit
2022.01 - 2022.09
- Led transportation services for clients in the San Antonio and Hill Country Region
- Strengthened the curb-to-curb transport process for our clients by developing a protocol to safely transport clients on and off the vehicle
- Enhanced customer relations by developing a comfortable environment
Insurance Agent
Farmers Insurance
2021.05 - 2021.08
- Exceeded agency's sales goals by providing inside and outside sales and full service for existing clients focusing on client renewals
- Managed Property Insurance Inspections of Farm & Ranch, Residential, and Commercial properties for insurability purposes
Account Manager
Garrett Insurance
2018.09 - 2021.05
- Obtained a Commercial Lines Coverage Specialist (CLCS) Certification
- Exceeded agency's sales goals by providing inside and outside sales and full service for existing clients focusing on client renewals
- Collaborated with team members by generating financial reports, deposits and assisted with claim and coverages
- Managed Property Insurance Inspections of Farm & Ranch, Residential, and Commercial properties for insurability purposes
Education
Bachelor of Science - Animal Science
Texas Tech University
Lubbock, TX2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Innovation and Creativity
Timeline
Septic Maintenance Technician
Septic Services
2023.12 - 2024.04
Dog Resort Assistant
Hill Country Pet Ranch
2023.09 - 2023.12
Insurance Agent
Allstate Insurance Co
2023.05 - 2023.08
Retail Sales Associate
Leslie's Pool Supplies
2023.02 - 2023.05
Claims Adjuster
Allcat Insurance
2022.09 - 2022.12
Transit Driver
Alamo Regional Transit
2022.01 - 2022.09
Insurance Agent
Farmers Insurance
2021.05 - 2021.08
Account Manager
Garrett Insurance
2018.09 - 2021.05
Bachelor of Science - Animal Science
Texas Tech University
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