Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Harrison

Canton,OH

Summary

Skilled in sales,customer relationship and account management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

15
15
years of professional experience

Work History

Sales/Service

Becker Pumps
Cuyahoga Falls, OH
08.2022 - Current
  • Provided customer service to existing and potential clients.
  • Listened to customer needs to identify and recommend best products and services.
  • Collaborated with other departments to ensure successful delivery of products or services to customers.
  • Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Utilized CRM software systems for tracking leads, contacts, accounts, deals, tasks and activities associated with each sale.
  • Maintained accurate records of sales activities, including customer contact information, orders placed, product pricing.
  • Worked with cross-functional teams to achieve goals.
  • Participated in training sessions designed to update knowledge on current trends in the industry.

Account manager

Superior Beverage Group
Akron, Ohio
02.2016 - Current
  • Developing long-term relationships with new and existing customers and client to create new business growth
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Provided training and guidance to new Account Managers.
  • Developed strategies to increase revenue from existing accounts.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.

Police officer

Hartville Police Department
Hartville, Ohio
10.2014 - 03.2016
  • Protecting Life and Property, traffic, patrolling neighborhoods, responding to emergency calls, writing citations, delivering warrants, arresting violators and submitting incident reports in a timely manner
  • Provided security at public events such as parades, concerts, or sporting events.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.

Police officer

New Franklin Police Department
Akron, Ohio
01.2014 - 09.2014
  • Protecting Life and Property, traffic, patrolling neighborhoods, responding to emergency calls, writing citations, delivering warrants, arresting violators and submitting incident reports in a timely manner
  • Provided security at public events such as parades, concerts, or sporting events.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.

Police officer

Marlboro Township Police Department
Hartville, Ohio
06.2013 - 01.2014
  • Protecting Life and Property, traffic, patrolling neighborhoods, responding to emergency calls, writing citations, delivering warrants, arresting violators and submitting incident reports in a timely manner
  • Provided security at public events such as parades, concerts, or sporting events.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.

Dispatcher/Customer Service

FedEx Custom Critical, Inc.
Uniontown, Ohio
02.2010 - 12.2012
  • Help customers with complaints and questions, give customers information about products and services, take orders
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Addressed questions, problems or requests for service or equipment.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Education

Police Academy - Police Academy

Akron University
Akron, OH
05-2013

High School Diploma -

Manchester High School
New Franklin, OH
08-2006

Skills

  • Sales
  • Law enforcement
  • B2B Sales
  • Organizational skills
  • Customer care
  • Technical aptitude
  • Customer relationship management
  • CRM proficiency
  • Sales management
  • Attention to detail
  • Account management
  • Account servicing
  • Work order generation
  • Coordinating urgent deliveries
  • Route planning
  • Processing orders
  • Training new hires

References

References available upon request.

Timeline

Sales/Service

Becker Pumps
08.2022 - Current

Account manager

Superior Beverage Group
02.2016 - Current

Police officer

Hartville Police Department
10.2014 - 03.2016

Police officer

New Franklin Police Department
01.2014 - 09.2014

Police officer

Marlboro Township Police Department
06.2013 - 01.2014

Dispatcher/Customer Service

FedEx Custom Critical, Inc.
02.2010 - 12.2012

Police Academy - Police Academy

Akron University

High School Diploma -

Manchester High School

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