Matthew Hastings
Paducah,KY
Summary
Organized administrative specialist bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 8 years of experience in leadership and administrative support roles.
Overview
12
12
years of professional experience
Work History
Administrative Specialist Lll
Kentucky Transportation Cabinet
Paducah, KY
04.2023 - Current
- Greet visitors to the office, answer phone calls, and direct inquiries appropriately.
- Prepare correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Handle confidential documents in a secure manner while ensuring privacy regulations were met.
- Respond promptly to customer inquiries regarding product features or services offered.
- Verify applicant's identity documents, such as birth certificates and Social Security cards.
- Review applications and supporting documentation to ensure accuracy of information provided.
- Provide instruction on proper completion of application forms.
- Issue or deny licenses based on the results of examinations conducted in accordance with state regulations.
- Educat applicants about applicable rules, regulations, and requirements associated with obtaining a driver's license.
- Maintain accurate records related to all licensing activities including test scores, fees collected, and any other pertinent data.
- Process payments for fees associated with various licensing services provided by the agency.
- Attend regular training sessions to stay informed of changes in relevant laws and procedures.
Merchandise Team Manager
American Eagle Outfitters, Inc
Paducah, KY
11.2011 - 03.2023
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
- Build and support effective relationships with associates, peers and supervisor to effectively lead positive change.
- Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
- Recruit, hire, develop and retain a high performing management and associate team.
- Drive employee engagement by recognizing and rewarding employees for outstanding performance.
- Ensure that the team adheres to and enforces all employment practices and policies.
- Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Team Leader in a timely manner and collaborate to develop a plan for resolution to minimize risk.
- Create and manage the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
- Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Train and develop team on business acumen to drive business performance
- Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
- Ensure the store meets payroll goals through the evaluation of store sales on a daily basis using payroll reports and tools; make scheduling adjustments to meet needs of the business.
- Lead all visual directives ensuring mapping and floorset are properly planned,scheduled and executed seamlessly within allotted timeframe.
- Generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
- Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP)
- Ensure store audit compliance and shrink results meet company loss prevention standards.
Education
High School Diploma -
Joppa High School
Joppa05.2010
Skills
- Well-organized and efficient
- Strong human relation skills
- Ability to communicate professionally and effectively through use of headset systems
- Ability to work proficiently, patiently and in a timely manner through a high stress environment
- Ability to follow management direction/company policy to complete all duties as required
- Skilled with computer systems and software including Microsoft Office Suite
- Skilled at encouraging others and developing rapport
- Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success
- Quickly learn procedures and methods
- Self-motivation and ability to be assertive aide in strategic problem solving
- Ability to read, count, and write to accurately complete any/all documentation
- Capable of lifting over 25 lbs if necessary while maintaining safety guidelines and protocols
- Understanding in OSHA, Biohazard and HIPPA compliance
Accomplishments
American Eagle Outfitters
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by an average of 30% in 2019.
- Loss Prevention audit score of 100% - Perfect for 2019-2021
- Worked in Store Team Leader capacity during holiday season 11/20-3/21
Timeline
Administrative Specialist Lll
Kentucky Transportation Cabinet
04.2023 - Current
Merchandise Team Manager
American Eagle Outfitters, Inc
11.2011 - 03.2023
High School Diploma -
Joppa High School
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