Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Hathaway

Matthew Hathaway

Punta Gorda,FL

Summary

Dynamic IT professional with over 13 years of experience, specializing in customer service and technical support. Proven track record at Lee Health in enhancing patient safety through meticulous compliance and support. Proficient in regulatory adherence and communication, with a talent for simplifying complex information for diverse audiences. Eager to transition into the medical marijuana industry, leveraging my strengths in customer satisfaction, operational efficiency, and regulatory compliance to provide patients with compassionate care and informed guidance.

Overview

10
10
years of professional experience

Work History

Help Desk Technician Level One

POSabilities
09.2023 - 06.2024
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified, and repaired software to resolve technical issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Advanced Desktop Support Technician

Lee Health
01.2023 - 09.2023
  • Assisted hospital staff remotely, ensuring their needs were met promptly and effectively.
  • Provided detailed explanations and support to non-technical staff, ensuring they could perform their duties safely and efficiently.
  • Maintained a focus on patient safety and adherence to health regulations, demonstrating a strong commitment to compliance and care.

IT Support Level 1

Naples Community Hospital
01.2022 - 01.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.

GeekSquad Consultation Agent

Best Buy
07.2014 - 12.2021
  • Responded to customer inquiries and requests regarding insurance, membership and financial products.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Listened carefully to customers and explained complex insurance information simply and concisely.

Education

GED -

Brighton Alternative High School
Brighton MI
06.2010

Skills

  • Customer Service: Over 13 years of experience in delivering exceptional service, resolving issues, and ensuring customer satisfaction
  • Product Knowledge: Quickly learns and adapts to new products and systems, ensuring accurate information and recommendations
  • Regulatory Compliance: Experienced in following protocols and guidelines, ensuring all activities are performed according to regulations
  • Communication: Skilled in explaining complex information in a way that is easy for customers to under

Timeline

Help Desk Technician Level One

POSabilities
09.2023 - 06.2024

Advanced Desktop Support Technician

Lee Health
01.2023 - 09.2023

IT Support Level 1

Naples Community Hospital
01.2022 - 01.2023

GeekSquad Consultation Agent

Best Buy
07.2014 - 12.2021

GED -

Brighton Alternative High School

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Matthew Hathaway