Matthew Hayes
Customer service/BOH-FOH
Chicago,IL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with a genuine attitude. Our team is always discussing/researching /and developing new ideas to guarantee guest satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Leader
Doms Kitchen and Market
Chicago, IL
10.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Always anticipating guest needs.
- Maintained an organized work environment by delegating tasks to staff as needed.
Front of House Supervisor
A Cut Above Butcher Shop
Santa Monica, CA
01.2020 - 10.2022
- Supervised a team of 6 front-of-house staff to ensure quality customer service.
- Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
- Conducted weekly training sessions for new hires on restaurant policies and procedures.
- Accommodate guest needs and concerns accordingly.
Chef De Partie
Gucci Osteria Da Massimo Bottura
Beverly Hills, CA
01.2019 - 10.2020
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Organized the daily mise en place in order to prepare meals efficiently.
- Maintained accurate records of stock levels, ordering new ingredients when needed.
- Continuously going above and beyond to exceed guest expectations.
- Ensured that all necessary equipment was available and properly functioning before service began.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
Education
Culinary - Culinary Arts
Pasadena City College
Pasadena, CA06.2014
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA06.2008
Skills
- Production Scheduling
- Customer Service Management
- Production Reporting
- Operations Support
- Inventory Monitoring
- Creative Upselling techniques
- Guest Relations
- Complaint resolution
- Cash Handling
- Strong verbal and written communication
- Knowledgeable in [System]
- Creative problem-solving
- Analytical and Critical Thinking
- Self-Motivated
- Teambuilding
- Client Service
- Sales expertise
- Daily workflows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Worry is like a rocking chair, it will give you something to do, but it won’t get you anywhere.
Anonymous
Timeline
Shift Leader
Doms Kitchen and Market
10.2023 - Current
Front of House Supervisor
A Cut Above Butcher Shop
01.2020 - 10.2022
Chef De Partie
Gucci Osteria Da Massimo Bottura
01.2019 - 10.2020
Culinary - Culinary Arts
Pasadena City College
High School Diploma -
Los Osos High School
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