Matthew Haynes
Jacksonville Beach,FL
Summary
Dynamic leader with proven expertise in store operations management and staff training, honed at Alterra Mountain Company. Excelled in boosting sales and customer satisfaction through strategic initiatives and exceptional service. Skilled in budgeting and team leadership, consistently achieving sales targets. Demonstrates outstanding communication and problem-solving abilities, ensuring operational excellence and profitability.
Overview
9
9
years of professional experience
Work History
Ski Shop Manager
Allterra Mountain Company (winter Park Resort)
09.2019 - Current
- Streamlined inventory management for optimal product availability during peak seasons.
- Boosted sales through strategic marketing initiatives and targeted promotions.
- Ensured compliance with local regulations governing ski shop operations by staying informed about changes in laws or guidelines affecting the industry.
- Optimized staff scheduling to accommodate fluctuating business demands while minimizing labor costs.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and growth opportunities.
- Maintained up-to-date knowledge of industry trends, ensuring a competitive edge in product offerings and services.
- Developed loyal customer base with exceptional service, fostering a positive store reputation within the community.
- Managed financial aspects of the business, including budgeting, expense tracking, and revenue forecasting for maximum profitability.
- Implemented safety procedures for rental equipment maintenance, reducing accident rates among customers.
- Improved employee retention by maintaining open communication channels between employees and management.
- Increased customer satisfaction increasing NPS (Net Promoter Scores) scores.
- Reduced employee turnover, implementing comprehensive staff training and development programs.
- Reached sales targets consistently by motivating staff through incentives such as commissions or bonuses based on performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Bike Shop Manager
Alterra Mountain Company (Trestle Bike Park)
05.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed contingency plans for potential challenges such as staff shortages or equipment malfunctions, ensuring minimal impact on business performance.
- Maintained accurate records of all transactions, inventory movements, and financial data to ensure full compliance with local regulations and company policies.
- Assessed competitor tactics regularly to stay ahead of industry trends and maintain a competitive edge over rival businesses.
- Developed strong relationships with vendors to negotiate favorable pricing, payment terms, and delivery schedules.
- Enhanced customer satisfaction through attentive service, prompt problem resolution, and personalized recommendations.
- Resolved customer complaints in a timely manner while maintaining professionalism and preserving brand reputation.
- Increased rental shop revenue by implementing targeted marketing strategies and optimizing product displays.
- Reduced shrinkage by enforcing strict security measures, conducting regular inventory audits, and promptly addressing discrepancies.
- Improved operational efficiency by establishing clear procedures for staff scheduling, task delegation, and performance evaluation.
- Built a high-performing team by recruiting top talent from diverse backgrounds who excelled at delivering excellent results under pressure.
Ski Rental Technician and Supervisor
Alterra Mountain Company (Winter Park Resort)
09.2017 - 08.2018
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
- Boosted repeat business through exceptional customer service and timely resolution of issues.
- Collaborated with ski instructors to identify appropriate equipment for clients based on skill level and personal preferences.
- Implemented an online reservation system, streamlining the booking process for guests and improving overall efficiency.
- Improved workplace safety by conducting regular maintenance checks on all rental equipment.
Bartender
Flask and Cannon
01.2016 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Masonry Laborer
Mallecki Contracting
10.2015 - 01.2016
- Mixed mortar, plastic and grout to standard formulas.
- Optimized construction process efficiency through efficient transportation of necessary materials from storage areas to worksites.
- Assisted with constructing durable walls, floors, chimneys, fireplaces, patios, walkways, and other structures.
- Improved worksite safety by diligently maintaining clean work areas, removing debris, and organizing tools and materials.
- Ensured accurate measurements for projects by utilizing professional tools such as levels, plumb bobs, framing squares, and measuring tapes.
Education
Bachelor of Arts - Sculpture
University of North Florida
Jacksonville, FL01-2017
Skills
- Store operations management
- Staff training and development
- Cash handling accuracy
- Sales strategy development
- Employee scheduling
- Product knowledge expertise
- Budgeting and financial planning
- Team leadership and coaching
- Sales target achievement
- Customer service management
- Problem-solving
- Strategic thinker
- Team leadership
- Outstanding communication skills
- Payroll management
Timeline
Ski Shop Manager
Allterra Mountain Company (winter Park Resort)
09.2019 - Current
Bike Shop Manager
Alterra Mountain Company (Trestle Bike Park)
05.2019 - Current
Ski Rental Technician and Supervisor
Alterra Mountain Company (Winter Park Resort)
09.2017 - 08.2018
Bartender
Flask and Cannon
01.2016 - 09.2016
Masonry Laborer
Mallecki Contracting
10.2015 - 01.2016
Bachelor of Arts - Sculpture
University of North Florida
Similar Profiles
David BrusegaardDavid Brusegaard
Ski Rental Technician at Winter Park Ski ResortSki Rental Technician at Winter Park Ski Resort
Olivia NiedzwieckiOlivia Niedzwiecki
Barista at Winter Park ResortBarista at Winter Park Resort
CHANDLER THRAPCHANDLER THRAP
Guest Service Representative at Winter Park ResortGuest Service Representative at Winter Park Resort