Matthew Hays
Quincy,IL
Summary
Dedicated Manager with 15 years of experience combining management and customer service expertise in retail, warehouse and project management. Looking for a position as Store Manager / Supervisor in a fast growth company.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
Quincy, IL
07.2019 - Current
- Helped improve overall store sales by 3.5 million in 3 years
- Daily Operations of Store.
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Fill in for General Manager in times of absence.
- Make executive decisions, hold meetings and provide accountability.
- Troubleshoot POS system.
- Support ongoing learning and development of team members.
- Help create and foster a respectful and inclusive team environment.
- Ensure a highly satisfied shopping experience for every customer.
PROJECT MANAGER SPECIALIST INTERIOR
Lowes Home Improvement
Hannibal, MO
09.2016 - 01.2019
- 12 years as Primary customer facing role in developing, closing, and Managing Kitchen,
- Bath, and other interior / exterior project related sales
- Building Relationships with customers in store & in-home
- Proactively communicating throughout projects
- Interviewing customers and performing detailed site inspections to collect project specifications and develop comprehensive Kitchen, Bath, and remodel quotes
- Work with all departments in store to lead Kitchen, Bath & remodel designs, planning and sales process
- Coordinating with multiple vendors and employees to ensure product, project, and budget are within projected scope
- Presenting plan to customers in store or in home and moving to close sales
- Actively managing Projects with Builders, Employees, Vendors, and Customers through selling and building cycle to meet customer expectations
- Coordinating team of specialists to develop customer project proposal complete with design, product specifications, and installation estimates.
DEPARTMENT MANAGER
Lowe's Home Improvement
Quincy, IL
02.2014 - 09.2016
- Primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
- Coaching and training associates
- Managing employee and department performance and ensuring proper department coverage at all times
- Have broad product knowledge and the ability to engage customers and associates across the entire store
- Key carrying Manager on Duty with ability Open and close store as needed
- Drive sales with Knowledgeable associates who listen to and identify customers needs and provide correct solutions in timely manner
- Down stocking, inventory management and area recovery
- Ensure department is customer ready at all times while inspiring engaging customer focused behavior and driving team to achieve sales and margin goals
- Millwork, Lumber, Pro Services )
- Primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
- Coaching and training associates
- Managing employee and department performance and ensuring proper department coverage at all times
- Have broad product knowledge and the ability to engage customers and associates across the entire store
- Key carrying Manager on Duty with ability Open and close store as needed
- Drive sales with Knowledgeable associates who listen to and identify customers needs and provide correct solutions in timely manner
- Down stocking, inventory management and area recovery
- Ensure department is customer ready at all times while inspiring engaging customer focused behavior and driving team to achieve sales and margin goals.
DEPARTMENT MANAGER
Lowe's Home Improvement
Quincy, Hannibal, IL, MO
04.2011 - 02.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
MILLWORK SPECIALIST
Lowe's Home Improvement
04.2009 - 05.2011
- Served as store Expert Millwork specialist by providing detailed product information to both customers and associates
- Promoting and recommending products, plans, or installation services that match customer needs
- Keeping up with pricing, options, or pending orders
- Conduct sales activities and building in aisle interactions and relationships with customer
- Down stocking shelves and displays
- Entering orders for customers whether special orders or stock
- Following up with Vendors on SOS orders to ensure correct product is ordered and eta falls within customers timeline
- Coordinating successful completion of projects and orders
- Keeping up with pricing, options, or pending orders
- Conduct sales activities and building in aisle interactions and relationships with customer
- Entering orders for customers whether they are special orders or stock
- Following up with Vendors on SOS orders to ensure correct product is ordered and eta falls within customers timeline
SPECIALIST
Lowe's Home Improvement
Hannibal, MO
06.2008 - 04.2009
- PLUMBING, Served as store Expert Fashion and Rough Plumbing Specialist by providing detailed product information to both customers and associates
- Promoting and recommending products, plans, or installation services that match customer
Education
Withlacoochee Technical College
Associate of Applied Science - Project Management
Vatterott College
06.2008
Skills
- Proven Leader and Exceptional at the
- Following
- Customer and Personal Service
- Time Management Service Oriented
- Administration and Management Working with and understanding
- Builders and/or General Contractors
- Judgment and Decision Making Active Learning
- Complex Problem Solving Management of Personnel Resources
- Communications and Media Instructing
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
07.2019 - Current
PROJECT MANAGER SPECIALIST INTERIOR
Lowes Home Improvement
09.2016 - 01.2019
DEPARTMENT MANAGER
Lowe's Home Improvement
02.2014 - 09.2016
DEPARTMENT MANAGER
Lowe's Home Improvement
04.2011 - 02.2014
MILLWORK SPECIALIST
Lowe's Home Improvement
04.2009 - 05.2011
SPECIALIST
Lowe's Home Improvement
06.2008 - 04.2009
Withlacoochee Technical College
Associate of Applied Science - Project Management
Vatterott College
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