Summary
Overview
Work History
Education
Skills
Qualifications Summary
Accomplishments
Affiliations
References
Timeline
Generic

Matthew Heath

Weymouth,MA

Summary

Dynamic leader with a proven record of enhancing team performance and delivering outstanding customer service. Expertise in workflow management, training program development, and complex issue resolution. Strong leadership and communication skills complemented by proficiency in data analysis and customer relationship management. Committed to fostering high-performing teams that drive organizational success.

Overview

21
21
years of professional experience

Work History

Operations Manager

PGA Tour Superstore
Braintree, MA
05.2024 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Collaborated with team leaders on quality audits.
  • Managed scheduling, training and inventory control.

Supervisor, Services

PGA Tour Superstore
Braintree, MA
03.2021 - 05.2024
  • Facilitated training sessions for new employees on company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Operations Associate

PGA Tour Superstore
07.2020 - 03.2021
  • Oversaw the maintenance and organization of warehouse space to maximize productivity.
  • Supported management in strategic planning and decision-making processes.
  • Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
  • Collaborated with other departments to coordinate activities related to operations management.

Operations Supervisor

ABB Optical Group
Marshfield, MA
06.2017 - 07.2020
  • Managed workforce exceeding 50 production associates.
  • Oversaw the training and evaluation processes for new employees.
  • Support the forecasting and analysis of orders and production each week.
  • Oversaw labor management tools and issued warnings as required.
  • Oversaw and provided support in daily leadership engagements.
  • Enhanced organizational efficiency by integrating, teaching, and maintaining principles of lean tools.

Distribution Lead

ABB Optical Group
05.2016 - 06.2017
  • Managed the picking team to guarantee prompt, accurate order processing within cut off times.
  • Led team to ensure accurate order processing in line with organizational guidelines.
  • Analyzed Time Tracker data and DC production summaries to meet company CPU benchmarks.
  • Maintained ongoing follow-up processes to identify and facilitate employee retraining or coaching.
  • Worked closely with distribution leaders to effectively position staff according to daily workflow fluctuations.
  • Managed daily end-of-day totals, hourly headcounts, and labor movements.

OEM Inventory Manager

3Balls.com. Inc.
10.2010 - 03.2016
  • Directed management of OEM inventory and programs spanning five manufacturers, managing significant volume with high financial value.
  • Completed paperwork, documentation, and data input in line with established protocols.
  • Set production expectations and monitored associate performance.
  • Managed the coaching process for all OEM production staff, aligning training with scheduled operations.
  • Managed staff scheduling to support continuous changes in work environment related to production targets.
  • Enhanced systems by fostering a culture of regular collaboration.

Distribution Manager

Abel Safety and Acadia Sportswear
11.2007 - 10.2010

General Employee

PLP Composite Technologies
10.2005 - 11.2007

Merchandiser

Capitol Distributors
08.2004 - 01.2006

Assistant to the Tournament Director

New England Pro Golf Tour
05.2004 - 08.2004

Education

Quinnipiac University
01.2004

High School Diploma -

Monadnock Regional High School
01.2003

Skills

  • Effective Schedule Coordination
  • Collaborative Decision-Making
  • Continuous Improvement Oversight
  • Workforce Development
  • Safety Compliance Procedures
  • Team Development

Qualifications Summary

Experienced leader with a track record of improving team performance and delivering exceptional customer service. Skilled in managing workflow, developing training programs, and resolving complex issues. Possesses strong leadership and communication skills, as well as proficiency in data analysis and customer relationship management.

Accomplishments

  • Lead by Example Award, 2022

Affiliations

  • Professional Golfer, 2006-2019
  • Youth Sports Coach, Currently coaching Basketball, Lacrosse, and Soccer
  • High School All American, Golf, 2003

References

References available upon request.

Timeline

Operations Manager

PGA Tour Superstore
05.2024 - Current

Supervisor, Services

PGA Tour Superstore
03.2021 - 05.2024

Operations Associate

PGA Tour Superstore
07.2020 - 03.2021

Operations Supervisor

ABB Optical Group
06.2017 - 07.2020

Distribution Lead

ABB Optical Group
05.2016 - 06.2017

OEM Inventory Manager

3Balls.com. Inc.
10.2010 - 03.2016

Distribution Manager

Abel Safety and Acadia Sportswear
11.2007 - 10.2010

General Employee

PLP Composite Technologies
10.2005 - 11.2007

Merchandiser

Capitol Distributors
08.2004 - 01.2006

Assistant to the Tournament Director

New England Pro Golf Tour
05.2004 - 08.2004

Quinnipiac University

High School Diploma -

Monadnock Regional High School

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