Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Heiny

Lowell,Indiana

Summary

Dynamic and reliable professional with a strong background in customer service and food preparation at SUBWAY® Restaurants. Proven ability to enhance team performance and ensure customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining high standards of cleanliness and organization while efficiently managing inventory and transactions.

Overview

8
8
years of professional experience

Work History

Caretaker

Personal Family
12.2022 - 03.2025

Left work to help mother with at hole care for Grandmother.

Sandwiche Artist

SUBWAY®Restaurants
03.2021 - 12.2022
  • Crafted sandwiches to customer specifications, ensuring quality and freshness.
  • Trained new employees on sandwich preparation techniques and safety protocols.
  • Managed inventory levels, reducing waste through efficient stock rotation practices.
  • Collaborated with team members to enhance service efficiency during peak hours.
  • Implemented streamlined processes for order assembly, improving speed of service.
  • Maintained cleanliness and organization of workstations, adhering to health standards.

Construction Worker

Honey Do Guys Remodeling And Handyman Services
01.2021 - 01.2022
  • Collaborated with team members to ensure timely project completion and adherence to safety protocols.
  • Assisted in framing, drywall installation, and finishing work, enhancing overall project quality.
  • Developed strategies for improving workflow efficiency, resulting in streamlined project timelines.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Utility Clerk

Strack and Van Til
03.2017 - 02.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained accurate inventory records through regular stock assessments.
  • Collaborated with team members to enhance store operations and service delivery.
  • Supported promotional activities by setting up displays and signage effectively.
  • Trained new staff on operational procedures and customer service standards.
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.

Education

High School Diploma - General Classes Along With ROTC, Criminal Justice

Lowell High School
Lowell, IN
01.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliability and punctuality
  • Cleaning and organization
  • Food preparation

Timeline

Caretaker

Personal Family
12.2022 - 03.2025

Sandwiche Artist

SUBWAY®Restaurants
03.2021 - 12.2022

Construction Worker

Honey Do Guys Remodeling And Handyman Services
01.2021 - 01.2022

Utility Clerk

Strack and Van Til
03.2017 - 02.2020

High School Diploma - General Classes Along With ROTC, Criminal Justice

Lowell High School