Matthew Heitzman
Naples,FL
Summary
Results-driven Leader with expertise in team motivation, strategic planning, and conflict resolution to enhance operational efficiency and drive project success. Strong communication and problem-solving skills facilitate effective team leadership. Experienced in system installation, maintenance, and repair, ensuring equipment safety and performance through thorough inspections.
Overview
17
17
years of professional experience
Work History
Generator Service Technician
Empowered Global Inc.
Naples, FL
07.2026 - Current
- Conducted preventive maintenance inspections, diagnosed generator issues, and completed necessary repairs for residential generator systems to uphold reliability and customer satisfaction.
- Performed troubleshooting of service issues and applied hand tools, diagnostic devices, and repair procedures to restore equipment functionality.
- Executed electrical and mechanical diagnostics and troubleshooting to enhance system performance and build client trust.
- Performed generator startup commissioning while coordinating customer operational training for effective equipment operation.
- Resolved technical issues while maintaining high service standards, leading to increased repeat customer requests.
- Reviewed systems for wear, safety risks, and performance gaps, documenting findings to inform targeted follow-up actions.
Wind Turbine Technician
Siemens Energy
Orlando, FL
12.2025 - 07.2026
- Executed scheduled and corrective maintenance on utility-scale wind turbines, ensuring optimal operational readiness.
- Conducted thorough inspections and diagnostics to preempt potential failures, safeguarding turbine uptime.
- Conduct thorough inspections and diagnostics to preempt potential failures before operational impact.
- Diagnosed faults using SCADA data, multimeters, and OEM diagnostic tools and effectively resolving turbine alarms.
- Performed preventive maintenance on wind turbines, restoring electrical and mechanical systems to operational readiness.
- Maintained strict adherence to OSHA and company safety protocols, ensuring compliance and a safe work environment.
- Documented maintenance activities and communicated findings to management and engineering teams, enhancing decision-making processes.
Generator Service Technician
Generator Supercenter of Ft. Myers
Ft. Myers, FL
08.2025 - 11.2025
- Executed preventive maintenance, oil changes, filter replacements, and battery inspections on standby generators to maintain operational readiness.
- Conducted preventive maintenance and inspections, ensuring optimal performance and reliability of residential Generac generator systems.
- Diagnosed and troubleshot electrical and mechanical failures to restore generator functionality for clients.
- Diagnosed generator electrical and mechanical failures using multimeters, load tests, and service manuals.
- Performed generator startups and commissioned systems, providing operational training to ensure customer confidence in product use.
- Generated repeat customer requests through exemplary technical support and dedicated service.
Dock Master
Manatee Marina
Port Salerno, FL
12.2024 - 04.2025
- Increased revenue by approximately 40% within four months through operational improvements, facility upgrades, and enhanced customer engagement.
- Achieved zero workplace injuries through proactive safety leadership, daily briefings, and hazard mitigation.
- Managed facility maintenance, overseeing electrical, plumbing, and structural repairs to uphold operational safety and efficiency.
- Directed hiring, onboarding, and training initiatives to strengthen workforce capabilities and drive performance outcomes.
- Directed hiring, onboarding, and training initiatives to improve workforce performance.
- Maintained strong client relationships by resolving issues promptly and ensuring high customer satisfaction.
Operations Manager
Riverwatch Marina
Stuart, FL
11.2019 - 06.2024
- Directed daily operations for a 270+ vessel marina and supervised a team of 13 employees.
- Managed budgets, scheduling, inventory, and vendor relationships to align with business objectives and operational needs.
- Managed budgets, scheduling, inventory, and vendor relationships to align with operational needs.
- Developed operational procedures, enhancing efficiency and customer satisfaction across marina operations.
- Developed operational procedures that enhanced efficiency and customer satisfaction across marina operations.
- Recruited, trained, and mentored employees, fostering accountability and teamwork within the marina team.
Crew Chief — KC-135 Aircraft Maintenance
United States Air Force
Wichita Falls, TX
01.2018 - 01.2019
- Led teams of 5–12 personnel responsible for maintenance and operational readiness of KC-135 aircraft.
- Coordinated with pilots, maintenance specialists, and support personnel to improve safety and reliability in flight operations.
- Troubleshot hydraulic, engine, fuel, and aircraft systems using technical manuals and diagnostic procedures.
- Supervised aircraft inspections, servicing, towing operations, and ground equipment usage.
- Reviewed maintenance records, inventory controls, and scheduling documentation to maintain compliance with regulatory standards.
- Trained and developed maintenance personnel through structured instruction and mentorship.
- Analyzed data and performance metrics to pinpoint areas for improvement in maintenance effectiveness and operational readiness.
Housekeeping Manager / Front Office Supervisor
Hutchinson Island Marriott
Stuart, FL
07.2017 - 11.2018
- Oversaw team of 30 in housekeeping operations, ensuring high-quality standards and effective collaboration.
- Led team of 30 in housekeeping operations, fostering collaboration and high standards.
- Monitored compliance with Marriott quality standards and audit requirements to maintain service excellence.
- Conducted employee evaluations and coaching, streamlining scheduling for optimal workforce planning.
Front Office Supervisor
Omni Grove Park Inn
Asheville, NC
10.2015 - 06.2017
- Led front office team of over 20 employees, enhancing team cohesion and service delivery.
- Managed hiring, training, scheduling, performance reviews, and employee development, strengthening team capabilities.
- Supported senior leadership in operational planning and guest service initiatives while enhancing guest experience.
- Achieved strong performance evaluations while boosting guest satisfaction and operational efficiency.
Sales & Customer Service Representative
Innergreen Inc.
Cincinnati, OH
09.2009 - 03.2015
- Achieved near-perfect customer retention by delivering exceptional service and fostering strong relationships.
- Maintained near-perfect customer retention through exceptional service and relationship management.
- Oversaw product and service quality to ensure alignment with company standards and customer expectations.
- Coordinated projects and managed installation schedules to create new business opportunities.
Education
Associate of Science - Elecrtrical Power Technologies
Indian River State College
Ft. Pierce, FL05-2025
Associate of Arts - Business
Indian River State College
Ft. Pierce, FL05-2021
Skills
- Generator commissioning
- Preventive maintenance
- Mechanical troubleshooting
- SCADA monitoring
- Equipment maintenance
- OSHA requirements
- Safety management
- Problem solving
- Team leadership
- Operations planning
- Facility management
- Instrument calibration
- Test equipment setup
Timeline
Generator Service Technician
Empowered Global Inc.
07.2026 - Current
Wind Turbine Technician
Siemens Energy
12.2025 - 07.2026
Generator Service Technician
Generator Supercenter of Ft. Myers
08.2025 - 11.2025
Dock Master
Manatee Marina
12.2024 - 04.2025
Operations Manager
Riverwatch Marina
11.2019 - 06.2024
Crew Chief — KC-135 Aircraft Maintenance
United States Air Force
01.2018 - 01.2019
Housekeeping Manager / Front Office Supervisor
Hutchinson Island Marriott
07.2017 - 11.2018
Front Office Supervisor
Omni Grove Park Inn
10.2015 - 06.2017
Sales & Customer Service Representative
Innergreen Inc.
09.2009 - 03.2015
Associate of Science - Elecrtrical Power Technologies
Indian River State College
Associate of Arts - Business
Indian River State College