Matthew Heitzman
Empowered Global Inc.
Naples,United States
1
Certification
17
years of professional experience
Strategic operations leader with expertise in operations management and electrical systems maintenance. Enhanced operational efficiency and achieved a five-year zero-injury safety record while driving revenue growth. Committed to leveraging technical skills and leadership capabilities to support organizational objectives.
Work History
Generator Service Technician, Empowered Global Inc.
3 Months- Conducted preventive maintenance inspections, diagnosed generator issues, and completed necessary repairs for residential generator systems to uphold reliability and customer satisfaction.
- Executed electrical and mechanical failure diagnostics and troubleshooting activities to improve system performance and reinforce client trust.
- Performed generator startup commissioning while coordinating customer operational training for effective equipment operation.
- Resolved technical issues and sustained high service standards to generate repeat customer requests.
- Performed troubleshooting of service issues and applied hand tools, diagnostic devices, and repair procedures to restore equipment functionality.
- Reviewed systems for wear, safety risks, and performance gaps, documenting findings to enable targeted follow-up action.
Wind Turbine Technician, Siemens Energy
7 Months- Executed scheduled and corrective maintenance on utility-scale wind turbines, ensuring optimal operational readiness.
- Conduct thorough inspections and diagnostics to preempt potential failures before operational impact.
- Conducted thorough inspections and diagnostics to preempt potential failures, safeguarding turbine uptime.
- Uphold strict adherence to OSHA, company safety protocols, and lockout/tagout procedures.
- Documented all maintenance activities and communicated findings to management and engineering teams, facilitating informed decision-making.
- Performed preventive maintenance on wind turbines, restoring electrical and mechanical systems to operational readiness.
- Diagnosed faults using SCADA data, multimeters, and OEM diagnostic tools to resolve turbine alarms.
Generator Service Technician, Generator Supercenter of Ft. Myers
3 Months- Performed preventive maintenance, inspections, and repairs on residential Generac generator systems.
- Diagnosed and troubleshot electrical and mechanical failures to restore generator functionality for clients.
- Performed generator startups and commissioned systems, providing operational training to ensure customer confidence in product use.
- Secured repeat customer requests through high-quality technical support and service excellence.
- Diagnosed generator electrical and mechanical failures using multimeters, load tests, and service manuals.
- Performed preventive maintenance, oil changes, filter replacements, and battery inspections on standby generators.
Dock Master, Manatee Marina
4 Months- Increased revenue by approximately 40% within four months through operational improvements, facility upgrades, and enhanced customer engagement.
- Achieved zero workplace injuries through proactive safety leadership, daily briefings, and hazard mitigation.
- Managed facility maintenance with oversight of electrical, plumbing, and structural repairs to ensure operational safety and efficiency.
- Directed hiring, onboarding, and training initiatives to enhance workforce capabilities and performance outcomes.
- Directed hiring, onboarding, and training initiatives to improve workforce performance.
- Maintained strong client relationships by efficiently resolving issues and ensuring high levels of customer satisfaction.
Operations Manager, Riverwatch Marina
4 Years 7 Months- Directed daily operations for a 270+ vessel marina and supervised a team of 13 employees.
- Developed operational procedures that improved efficiency, productivity, and customer satisfaction.
- Managed budgets, scheduling, inventory, and vendor relationships to support business objectives.
- Developed operational procedures, enhancing efficiency and customer satisfaction across marina operations.
- Recruited, trained, and mentored employees, cultivating a culture of accountability and teamwork within the marina team.
- Managed budgets, scheduling, inventory, and vendor relationships to align with business objectives and operational needs.
Crew Chief – KC-135 Aircraft Maintenance, United States Air Force
1 Year- Led teams of 5–12 personnel responsible for maintenance and operational readiness of KC-135 aircraft.
- Coordinated with pilots, maintenance specialists, and support personnel to enhance safety and reliability of flight operations.
- Troubleshot hydraulic, engine, fuel, and aircraft systems using technical manuals and diagnostic procedures.
- Supervised aircraft inspections, servicing, towing operations, and ground equipment usage.
- Reviewed maintenance records, inventory controls, and scheduling documentation to ensure compliance with regulatory standards.
- Trained and developed maintenance personnel through structured instruction and mentorship.
- Utilized data analysis and performance metrics to identify areas for improvement in maintenance effectiveness and operational readiness.
Housekeeping Manager / Front Office Supervisor, Hutchinson Island Marriott
1 Year 4 Months- Led team of 30 in housekeeping operations, fostering collaboration and high standards.
- Managed a team of 30 employees across housekeeping operations.
- Ensured compliance with Marriott quality standards and audit requirements.
- Performed employee evaluations, coaching, and scheduling to optimize workforce planning.
Front Office Supervisor, Omni Grove Park Inn
1 Year 8 Months- Led front office team of over 20 employees, enhancing team cohesion and service delivery.
- Supported senior leadership in operational planning and guest service initiatives to elevate guest experience.
- Managed hiring, training, scheduling, performance reviews, and employee development to strengthen team capabilities.
- Maintained strong performance evaluations while improving guest satisfaction and operational efficiency.
Sales & Customer Service Representative, Innergreen Inc.
5 Years 6 Months- Maintained near-perfect customer retention through exceptional service and relationship management.
- Achieved near-perfect customer retention by delivering exceptional service and fostering strong relationships.
- Created new business opportunities while coordinating projects and managing installation schedules effectively.
- Guaranteed products and services met company and customer quality standards through diligent oversight.
Education
Associate of Science - Electrical Power Technologies
Associate of Arts - Business Administration
Skills
Electrical Systems Maintenance
Wind Turbine Service
Power Generation Equipment
Preventive Maintenance
Preventive & Predictive Maintenance
Lockout/Tagout (LOTO)
OSHA Compliance & Workplace Safety
Operations Management
Team Leadership
Customer Service
Self-Motivated Work
Detail Oreinted
Certification
Construction and Skilled Trade Test (CAST), OSHA-10, Forklift Class 1–7
Timeline
Generator Service Technician, Empowered Global Inc.
Empowered Global Inc.
07.2026 - CurrentRead More
Wind Turbine Technician, Siemens Energy
Siemens Energy
12.2025 - 07.2026Read More
Generator Service Technician, Generator Supercenter of Ft. Myers
Generator Supercenter of Ft. Myers
08.2025 - 11.2025Read More
Dock Master, Manatee Marina
Manatee Marina
12.2024 - 04.2025Read More
Operations Manager, Riverwatch Marina
Riverwatch Marina
11.2019 - 06.2024Read More
Crew Chief – KC-135 Aircraft Maintenance, United States Air Force
United States Air Force
01.2018 - 01.2019Read More
Housekeeping Manager / Front Office Supervisor, Hutchinson Island Marriott
Hutchinson Island Marriott
07.2017 - 11.2018Read More
Front Office Supervisor, Omni Grove Park Inn
Omni Grove Park Inn
10.2015 - 06.2017Read More
Sales & Customer Service Representative, Innergreen Inc.
Innergreen Inc.
09.2009 - 03.2015Read More
Indian River State College
Associate of Arts from Business Administration
Read More
Indian River State College
Associate of Science from Electrical Power Technologies
Read More