Matthew Helgesen
Clark,NJ
Summary
Analytical professional with a proven track record in alarm system troubleshooting and asset protection. Known for fostering team development, collaboration, partnership to improve security measures.
Overview
12
12
years of professional experience
Work History
Asset Protection Manager
Macy's Herald Square
New York, NY
05.2025 - Current
- Monitored and analyzed loss prevention data to identify trends and areas for improvement.
- Collaborated with store teams to implement effective asset protection strategies.
- Conducted security audits and assessments to enhance risk management protocols.
- Trained staff on theft prevention techniques and emergency response procedures.
Manager, Physical Security and De-escalation
Macy's Herald Square
New York, NY
12.2024 - 05.2025
- Collaborated with store team and External Vendors to troubleshoot technical issues regarding Burglar and Fire Systems.
- Process alarm work order tickets through Service Channel, rapport built with MSOC personnel and data dept personnel.
- Use of service reports detailing installations and repairs performed.
- Troubleshoot alarm system communication issues including phone lines, cellular connections, and network communications.
- Conducted routine maintenance and troubleshooting on installed camera systems to enhance reliability and follow up on capital project completions and repair work orders regarding these camera installs.
Manager, Asset Protection
Macy's (7 Different NJ Locations)
New Jersey
08.2014 - 12.2024
- Led cross-functional teams to enhance store operations and customer experience across multiple locations.
- Fostered a culture of excellence through regular feedback sessions and performance evaluations for team members.
- Trained new team members on alarm testing and troubleshooting at numerous Macy's locations to troubleshoot technical issues effectively.
- Familiar with numerous alarm panels, usage, application and troubleshooting.
- Built and maintained relationships with external vendors and internal business partners.
Education
Bachelor of Science -
Kean University
Union, NJ05-2012
Skills
- Fire & Burglar Alarm Systems Maintenance
- Alarm System Troubleshooting
- Work Order Management (ServiceChannel)
- Vendor Coordination and relationship building
- Follow up
- Blueprint Reading
- National Electrical Code Knowledge
- Financial & Budget Awareness
- Problem Solving - System Triage
Timeline
Asset Protection Manager
Macy's Herald Square
05.2025 - Current
Manager, Physical Security and De-escalation
Macy's Herald Square
12.2024 - 05.2025
Manager, Asset Protection
Macy's (7 Different NJ Locations)
08.2014 - 12.2024
Bachelor of Science -
Kean University