Matthew Henderson
Retail Management
Norman,IN
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
22
22
years of professional experience
Work History
Co-Manager
Hobby Lobby
06.2023 - Current
- Mentored junior team members, fostering a supportive work environment and promoting professional growth.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
District Manager
Dollartree
08.2020 - 06.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
Store Manager / Loss Prevention District Captain
Five Below
08.2017 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Visual merchandising, scheduling, managing sales trends, Staffing and scheduling, training associates and team building, teaching Loss Prevention techniques and skills
District Manager
Family Dollar
07.2012 - 08.2017
- Multi-unit management experience of up to 14 stores
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
Grocery Co-Manager
Kmart Supercenter
08.2005 - 06.2012
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Parts Sales Manager
Autozone
01.2003 - 08.2005
- Controlling profit & loss, inventory management, scheduling, training, cash deposits and Visual Merchandising
Education
Diploma - Accounting and Marketing
Mississinewa High School
01.1998
Skills
- Multi-Site Leadership
- Payroll Administration
- Inventory Management
- Retail Visual Merchandising
- Sales Strategy Development
- Staff management
- Leadership skills
- Problem-solving
- Preventive Maintenance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 120 staff members.
Skills
Improved shrink regionally by 2.25%, Achieved quarterly sales goals, Proven record for increasing customer relations, Increased employee production by 25%, Maintaining assigned budgets, Scheduling to reach maximum customer service levels, Reduced shrink and improved procedures as a district captain, Controlled Profit and Loss with an increase in profit by 10 to 20%, Teaching proper ordering techniques to maximize space and sales, Knowledge of product gross profit, Teaching proper product placement by specific lighting techniques, Teaching proper pricing techniques on displays, Product placement according to proper coloring, Teaching proper cross merchandising for maximum sales, Increased sales by 10 to 20%, Training associates proper suggestive selling techniques, Creating incentives for associates to increase sales, Monitoring sales trends to be competitive with current markets
Timeline
Co-Manager
Hobby Lobby
06.2023 - Current
District Manager
Dollartree
08.2020 - 06.2023
Store Manager / Loss Prevention District Captain
Five Below
08.2017 - 08.2020
District Manager
Family Dollar
07.2012 - 08.2017
Grocery Co-Manager
Kmart Supercenter
08.2005 - 06.2012
Parts Sales Manager
Autozone
01.2003 - 08.2005
Diploma - Accounting and Marketing
Mississinewa High School
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