Matthew Herch

Insightful Desktop Administrator with over 10 years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

• Three customer service excellence lapel pins.
• Employee of the month four times.

• Successfully migrated our new Jamf Cloud instance and rebuilt all configuration profiles and policies, optimizing for environment efficiency. Collaborated with the Field Support team to coordinate manually re-enrolling all MacBooks in the Jamf Cloud environment.
• Improved the Marketing team's user experience by developing two time-saving tools that streamline workflows by converting network paths between Mac and PC formats.
• Developed the UWM Build Sheets System using C# and SQL, which automates the recording of completed build sheets into a central database and allows inventory specialists to approve or flag them digitally for further action.
• Automated the Jamf enrollment process by leveraging the original script as a base and reducing user interaction to a few button clicks. This bash script also increases efficiency by automatically printing a build sheet at the end of the process.
• Successfully implemented Nudge, a framework written in Swift, to proactively remind users to complete their macOS updates. This framework enhances security and ensures software is up to date. It uses two bash scripts for configuration and deployment.
• Engineered an In-Place Image process for MacBooks that significantly reduces update and erase/install times. This process, written in Swift, utilizes the Erase/Install framework and bash to download a specified macOS installer locally, erase the computer, and reinstall the OS. This method optimizes the update process by caching the downloaded update package, resulting in faster installation times compared to streaming.
• Successfully deployed Installomator, a framework written and configured in bash, to automate the installation of commonly requested applications via Software Center. This framework streamlines software deployment and is currently used on over 13 software titles.
• Served as a critical member of the IT Goals #6 Committee, contributing to the remediation of critical endpoint vulnerabilities, including Ghostscript, Microsoft Windows Patches, and CVE-2013-3900.
• Successfully planned and executed the transition from Futura LT Pro fonts to Futura PT fonts in the endpoint environment. This included developing the script to enforce the switchover, collaborating with the training team for a smooth transition, and providing post-implementation support to both the Training and Closing teams to resolve issues with their 800+ page documents.
• Provide ongoing support to our Qarik contractor team, which involves creative problem-solving due to the remote locations of some contractors. This often requires collaboration with multiple teams, including Cloud and Security.
• Successfully rolled out Rapid7 to the entire Mac environment, empowering our security team with deeper insights into vulnerabilities.
• Collaborated with the UC team to deploy a new version of Jabber on Mac, ensuring compatibility with the latest macOS versions.
• Provided crucial support as one of the first team members on campus during the Crowdstrike outage, collaborating with Matt Himes to provide immediate assistance to VIPs before addressing general users.
• Spearheaded the implementation of the Mac App Store in Jamf and partnered with Security to establish comprehensive policies, allowing team members signed into Global Protect to install managed apps from the app store.
• Successfully transitioned from Teams Classic to New Teams on Mac, improving the user experience and ensuring access to the latest features.
• Successfully executed the rollout of OneDrive on Mac and contributed to the documentation, ensuring a smooth transition and user adoption.
• Developed a policy to proactively manage storage space by wiping data in user's recycle bins older than 30 days. This policy, implemented with a complex bash one-liner, runs monthly to prevent users from using their recycle bin as a repository.