Matthew Herman

As a dedicated operator for Herzog we were contracted with all class 1 Railroads in the United States traveling by company pickup to each location where we were needed and met with train crews and track inspectors or managers of track maintenance. I was responsible for conducting surveys and unloading of ballast from the ballast train. During down time I would perform preventative maintenance and repairs to the ballast cars. The cars are 24 volt electric over hydraulic using Wago PLC Controls and other component's.

• Boosted customer confidence in company products through consistent provision of accurate information during interactions.
• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures.
• Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.

Busy up-scale Hotel with a wedding venue a block away

Maintained a very clean and quiet experience for all guests in the hotel.

I started as the Head of Engineering and was approached by the corporate office to take the manager's position.

The hotel was less than a year old and struggled very hard for leadership within. I promoted my second lead from within and within a few weeks we had seen very positive reaction from positive team building throughout the hotel. As a team we did turn the hotel around in a very short time.

• Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
• Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
• Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
• Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
• Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
• Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.

Residential and commercial repair company specializing in mechanical systems, doors, windows and appliances.

• Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
• Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
• Managed a team of technicians, providing guidance and support for skill development and performance improvement.
• Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
• Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Planned scheduled maintenance outages as part of preventive maintenance program.
• Supervised employee performance, preventive maintenance, and safety.
• Scheduled regular inspections of equipment and facilities to manage wear and tear.
• Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.