Matthew Hernandez
Spring,TX
Summary
Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Assistant
HEB Grocery Store
The Woodlands, TX
08.2022 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Organized and scheduled customer orders to appropriate departments.
Summer Camp Counselor
Kids Fun Camp
Houston, TX
06.2019 - 08.2022
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
High School Diploma -
Heights High School
Houston, TX 08.2018 - 06.2022
Skills
Stock management
Timeline
Customer Service Assistant
HEB Grocery Store
08.2022 - Current
Summer Camp Counselor
Kids Fun Camp
06.2019 - 08.2022
High School Diploma -
Heights High School
08.2018 - 06.2022