Matthew Hernandez
Creative Director
Chicago,IL
Summary
Dynamic and detail-oriented professional with over 7 years of experience in the hospitality industry and a robust background in multi-media project direction. Demonstrates expertise in customer service excellence, project management, and team leadership, with a proven ability to adapt and thrive in fast-paced, high-pressure environments . Skilled in effective communication, budget management, and creative direction, with a keen eye for detail and a strong commitment to delivering high-quality results. Adept at problem solving, conflict resolution, and multitasking, ensuring smooth operations and exceptional performance.
Overview
6
6
years of professional experience
Work History
Creative Director
Self Employed
09.2020 - Current
- Managed aspects of theater productions, from casting and script analysis to final performances, ensuring projects were completed on time and within budget.
- Conceptualized and implemented creative visions for productions, designing stage layouts, selecting costumes, and coordinating lighting and sound to create immersive experiences.
- Successfully managed production budgets, allocated resources, and secured additional funding through grants and sponsorships, ensuring financial stability for the projects.
- Created and executed marketing strategies using social media , local press, and community outreach to promote productions, resulting in sold-out shows, increased community engagement, and revenue of + $15,000 per weekend.
Server/Host/Assistant
Proxi Chicago
06.2018 - 04.2024
- Oversaw communication between 300 customers daily as well as back and front of house staff ensuring satisfaction and fostering repeat business through attentive and friendly interactions maintaining Michelin Star standards.
- Efficiently managed up to 10 tables simultaneously during peak hours, prioritizing tasks such as taking orders, delivering food, and processing payments to ensure timely service and customer satisfaction in a high-pressure environment.
- Resolved customer and staff complaints on the spot by actively listening, identifying solutions, and implementing corrective actions, enhancing overall customer experience and staff morale.
- Adapted quickly to various roles including server, host, and busser during staff shortages or peak periods, showcasing flexibility and a proactive attitude.
Administrative Assistant
Southeast Missouri State University
09.2021 - 04.2023
- Assisted communication of 100+ prospective students, including answering emails, providing information regarding the institution as well as leading on campus tours.
- Managed routine clerical tasks including data entry, photocopying, and maintaining office equipment, contributing to smooth daily operations.
- Efficiently handled document preparation, including printing, copying, and distributing materials for meetings and presentations.
Education
Bachelor of Arts - Fine Arts
Southeast Missouri State University
Cape Girardeau, MO 05.2001 -
Skills
- Conflict Resolution
- Time Management
- Creative Direction
- Assignment Delegation
- Problem Solving
- Team Development
- Project Management
- Scheduling and Coordination
Timeline
Administrative Assistant
Southeast Missouri State University
09.2021 - 04.2023
Creative Director
Self Employed
09.2020 - Current
Server/Host/Assistant
Proxi Chicago
06.2018 - 04.2024
Bachelor of Arts - Fine Arts
Southeast Missouri State University
05.2001 -