Matthew Hernandez
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Manager
East Village Prescription Center
08.2016 - 08.2024
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Escalated issues to supervisor for immediate remediation.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Handled receipt, storage, identification and delivery of products for clients.
- Managed accounts to retain existing relationships and grow share of business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Representative Assistant
Foster Grant
03.2017 - 10.2018
- Worked with retail clients to develop innovative ways to gain more product exposure.
- Maintained store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing self strips and attaching tags properly, checking date codes and plan-o-gram integrity.
- Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
- Manage time and prioritize for store call coverage.
- Assemble/ set-up store fixtures and displays efficiently and accurately by the following Plan-O-Grams.
- Merchandise and work with store management to acquire space and execute promotions.
- Achieve all weekly/ monthly store objectives and goals set by District Manager.
- Completed and submitted accurate cycle counts, processed damages, and placed orders at store level.
Stock Clerk
Key Food Supermarket
10.2018 - 04.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Processed and packaged stock items for customer purchases.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Driving Manager
Good Fellas
04.2019 - 02.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Science - Audio Engineering
The Los Angeles Film School
Los Angeles, CA11-2026
High School Diploma -
Lower Manhattan Arts Academy
New York, NY08.2016
Skills
- Verbal and Written Communication
- Direct Sales
- Product and Service Management
- CRM Software
- PC Skills: Microsoft Office, Word, and Excel
- Relationship building
- Goals and performance
- Direct sales
Timeline
Driving Manager
Good Fellas
04.2019 - 02.2020
Stock Clerk
Key Food Supermarket
10.2018 - 04.2019
Representative Assistant
Foster Grant
03.2017 - 10.2018
Sales Manager
East Village Prescription Center
08.2016 - 08.2024
Bachelor of Science - Audio Engineering
The Los Angeles Film School
High School Diploma -
Lower Manhattan Arts Academy
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