Matthew Herrera
Seguin,TX
Summary
Driven leader overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
El Ranchito Restaurant
10.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting, ranging from $3000-$5000 a day.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Shift Lead
Seguin Powerplant Bar & Grill
03.2023 - 10.2024
- Trained and mentored new employees to maximize team performance.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Responded to and resolved customer questions and concerns.
- Helped restaraunt management meet standards of service and quality in daily operations.
Curbside Associate
H-E-B Grocery
11.2022 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Shift Lead
Dairy Queen
06.2021 - 11.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees and delegated daily tasks and responsibilities.
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