Detail-oriented Operations Manager with strong technical support skills and experience in managing diverse tech platforms. Known for problem-solving abilities and commitment to enhancing customer engagement through effective product management.
Overview
10
10
years of professional experience
Work History
Digital Marketing, Operations, E-Commerce Manager
Federal Way Custom Jewelers
09.2016 - Current
Developed and implemented e-commerce marketing strategies to enhance online visibility and sales.
Managed product listings, ensuring accurate descriptions and high-quality images for customer engagement.
Analyzed website traffic and sales data to identify trends, optimizing user experience and conversion rates.
Provide tech support & manage all tech platforms used by the business (Google Business Admin, Meta Business Suite, POS system)
Assist on sales floor in retail environment (general retail sales, service/repair intake, custom jewelry design)
Education
Full-Stack Javascript - Software Development
Codefellows Premier Tech Academy
Seattle
10-2020
Skills
Google analytics setup
Git version control
Certificate: Advanced Software Development in Full-Stack JavaScript
Website & Digital Marketing Director / Website Manager Duties at Diamond Litchi (Pty) LtdWebsite & Digital Marketing Director / Website Manager Duties at Diamond Litchi (Pty) Ltd