Matthew Herring
Columbus,OH
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Ontime Transportation
11.2017 - 03.2025
- Streamlined operational processes to enhance efficiency in transportation logistics.
- Mentored junior staff, fostering skill development and improving team performance.
- Implemented new scheduling software, optimizing route planning and reducing delivery times.
- Analyzed operational workflows to identify areas for cost reduction and productivity improvement.
- Managed daily operations, ensuring compliance with safety regulations and company policies.
- Developed training programs for staff on regulatory compliance and best practices in transportation management.
- Led initiatives to improve customer satisfaction through timely communication and issue resolution.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
General Manager
Acme Transportation
02.1996 - 10.2016
- Led cross-functional teams to optimize operational efficiency and reduce costs.
- Implemented strategic initiatives that enhanced service delivery and customer satisfaction.
- Developed and executed comprehensive business plans aligned with organizational goals.
- Oversaw budget management, ensuring financial health of transportation operations.
- Streamlined processes to improve workflow, resulting in faster turnaround times.
- Mentored management staff, fostering leadership skills and promoting team development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Summary
Cultivated a strong reputation as a respected professional in the field. Held leadership roles on the Columbus VFH board for 8 years, contributing to strategic decision-making. Achieved re-election every two years, demonstrating community trust and support.
Timeline
Operations Manager
Ontime Transportation
11.2017 - 03.2025
General Manager
Acme Transportation
02.1996 - 10.2016
Associate Of Applied Business - Buisness Management
DeVry University
04.1994 - 08.1996
Education
Associate Of Applied Business - Buisness Management
DeVry University
Columbus Oh 04.1994 - 08.1996
Skills
- Achieved significant improvements in operational efficiency through effective problem-solving strategies Enhanced customer service quality, resulting in increased client satisfaction Delivered impactful decision-making support that aligned with business objectives Executed successful planning and implementation of projects, leading to timely completions Strengthened staff management practices, fostering a motivated workforce Optimized operations oversight, ensuring adherence to best practices Cultivated robust client relationships, contributing to business retention Set and achieved ambitious goals, driving team performance Streamlined workflow optimization efforts, resulting in enhanced productivity Developed and executed strategic planning initiatives that positioned the organization for growth Managed schedules effectively, ensuring resource availability Drove performance management processes that elevated team outcomes