Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Hicks

ORANGE,CA

Summary

People-focused professional with 3 years of experience developing business relationships in the construction industry to bring in over 55 awarded HVAC contracts. Licensed Real Estate Agent with strong understanding of real estate processes and passionate about continuous learning & improvement. Eager to utilize transferrable skills from experience in hospitality, project management, and real estate to deliver excellent client experiences and develop lasting business for Vista Title & Escrow.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Engineer II

Control Air Enterprises LLC
Anaheim, CA
06.2019 - Current
  • Successfully awarded $23,960,301 in contracts as lead estimator for our division.
  • As Lead Project Engineer, efficiently managed 34 mechanical projects from contract to close out with average profit percentage of 14.25%.
  • Developed strong working relationships with all vendors, subcontractors, and field personnel to ensure projects were completed timely and with excellence.
  • Utilized interpersonal communication and critical thinking skills to swiftly resolve issues and produce desired outcomes.
  • Produced, tracked, and managed change orders to ensure changes are captured and work is completed efficiently.

Front Office Manager

Ace Hotel And Swim Club
Palm Springs, CA
10.2017 - 06.2019
  • Managed front office operations with strong emphasis on service and continual growth and improvement.
  • Coached employees on how to bring their unique value to their role and empowered them to take ownership of guests journey.
  • Developed department SOPs and controlled department payroll and expenses, earning highest internal audit score in company history to date.
  • Built great relationships with our housekeeping and maintenance team leaders to ensure that rooms issues were resolved quickly.

Guest Services Manager in Training

Wyndham Vacation Ownership
San Diego, CA
05.2017 - 10.2017
  • Successfully completed 20- week Leadership Development Program as a Guest Services Manager in Training.
  • Worked with the Guest Services Team to develop a positive, energetic culture embracing the “Count on Me” Service Philosophy through leading Department Meetings and individual coaching and mentoring.
  • Effectively resolved all employee and guest issues and situations using exceptional interpersonal communication skills.

Education

Bachelor of Arts - Business Management

Azusa Pacific University
Azusa, CA
05.2017

Skills

  • Business Development
  • Real Estate Sales & Processes
  • Strong Verbal and Written Communication
  • Relationship Management
  • Strong Attention to Detail
  • Organization
  • Time Management
  • Continual Professional Improvement

Certification

California Real Estate License

DRE #02120666

Timeline

Project Engineer II

Control Air Enterprises LLC
06.2019 - Current

Front Office Manager

Ace Hotel And Swim Club
10.2017 - 06.2019

Guest Services Manager in Training

Wyndham Vacation Ownership
05.2017 - 10.2017

Bachelor of Arts - Business Management

Azusa Pacific University

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Matthew Hicks