Matthew Hicks

- Installed and maintained audio, video, and lighting equipment for various clients, including schools, theaters, and primarily churches.

- Conducted site surveys to determine client needs and system requirements for smaller scale jobs.

- Provided training to clients on the operation and maintenance of installed systems.

- Troubleshot and resolved issues with AV and lighting systems, ensuring minimal downtime.

- Responded to customer requests for products, services, and company information.

- Tracked customer service cases and updated service software with information about the jobs and their status.

- Coordinated and supervised daily maintenance activities for over 150 residential and commercial properties.

- Managed and scheduled maintenance and external contractors to ensure timely completion of repairs and maintenance tasks.

- Conducted regular inspections to assess property conditions and identify maintenance needs.

- Maintained detailed records of maintenance activities, work orders, and inventory.

- Performed minor repairs, including plumbing, electrical, and HVAC systems.

- Responded promptly to tenant maintenance requests and ensured high levels of tenant satisfaction.

- Collaborated with pastoral staff to develop creative concepts and themes for sermon series, worship sets, and church events.

- Directed aspects of creative production for weekly services, special events, and outreach programs, ensuring a cohesive and impactful worship experience.

- Managed the church's media production, including live streaming, video production, and social media content creation.

- Designed and implemented new stage sets and lighting schemes to enhance the visual appeal of worship services.

- Assisted in budget planning and managed the procurement of new production equipment and supplies.

- Coordinated training sessions for volunteers on the use of production equipment and software.

- Incorporated graphic design knowledge into sermon slides, announcements, and lyric designs.