Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Hickson

Los Angeles,CA

Summary

Experienced Sales Expert with a proven track record of driving revenue growth and exceeding sales targets. Adept at building and maintaining strong client relationships, leveraging exceptional communication and negotiation skills. Proficient in identifying client needs, developing tailored solutions, and delivering outstanding customer service. Possess a deep understanding of sales strategies, market trends, and product knowledge. A results-driven professional who thrives in dynamic, fast-paced environments, consistently delivering exceptional sales performance.

Overview

11
11
years of professional experience

Work History

Owner

Matthew Hickson Photography
01.2022 - Current

Oversee all aspects of operations, from client acquisition and project management to financial administration and creative direction. Responsible for building and maintaining client relationships, ensuring the quality and timely delivery of photographic services. Marketing and promotional efforts to grow the business and stay competitive in the industry. Strategic planning, budgeting, and continuous innovation to drive the success and profitability of the photography business.

Retail Sales Expert

AT&T
05.2013 - Current

Achieve and exceed sales targets by effectively promoting AT&T products and services, including wireless plans, devices, accessories, and home entertainment solutions. Provide exceptional customer service by actively engaging with customers, assessing their needs, and recommending tailored solutions to enhance their experience with AT&T. Utilize in-depth product knowledge to demonstrate the features and benefits of AT&T offerings, address customer inquiries, and overcome objections to close sales. Build and maintain strong relationships with customers to foster loyalty and drive repeat business through follow-up communication and proactive outreach.

Union Steward

CWA Local 9003
03.2016 - 12.2022

Represent union members and advocate for their rights. Enforce contract agreements and resolve grievances. Facilitate communication between workers and management. Provide support during meetings and disciplinary hearings. Educate members on labor laws and union benefits

Education

Bachelor of Arts - Interdisciplinary Studies

Arizona State University
Tempe, AZ
2011

Skills

  • Sales Techniques: Developed effective strategies, consistently meeting or exceeding sales targets
  • Communication: Demonstrated strong verbal/written skills, explaining technical concepts and promoting offerings
  • Problem-Solving: Resolved inquiries and technical issues, finding solutions to meet customer requirements
  • Team Collaboration: Worked effectively with colleagues, sharing best practices and contributing to a positive work culture
  • Adaptability: Quickly adapted to changes in technology, products, and procedures
  • Relationship Building: Established rapport with customers to drive loyalty and repeat business
  • Attention to Detail: Ensured accuracy in transactions, paperwork, and data entry
  • Conflict Resolution: Handled complaints and de-escalated tensions to achieve positive outcomes
  • Technology Proficiency: Utilized sales systems, POS terminals, and mobile devices efficiently
  • Networking: Built professional networks and engaged with the community to generate leads
  • Sales Presentation: Created compelling demonstrations and pitches to persuade customers
  • Continuous Learning: Actively participated in training programs and workshops to enhance skills and knowledge

Timeline

Owner

Matthew Hickson Photography
01.2022 - Current

Union Steward

CWA Local 9003
03.2016 - 12.2022

Retail Sales Expert

AT&T
05.2013 - Current

Bachelor of Arts - Interdisciplinary Studies

Arizona State University
Matthew Hickson