Matthew Higgins

• Led and directed staff to ensure all operational goals were met in a timely manner.
• Monitored daily operations activities and identified areas of improvement.
• Prepared reports for upper management regarding operational successes or issues that need attention.
• Analyzed data from multiple sources such as surveys or customer feedback forms in order to identify areas needing improvement or growth opportunities.
• Oversaw the development and implementation of new processes or procedures related to operations.
• Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
• Managed teams responsible for maintaining equipment used in daily operations.
• Collaborated with other departments throughout the organization on projects requiring cross-functional support.
• Worked closely with department heads to develop strategies for meeting organizational objectives.
• Coached employees to work together to carry out daily functions and meet service objectives.
• Assisted with interviewing and hiring of employee team members with appropriate skills.
• Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

• Ensured that customer service standards were met or exceeded at all times.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Developed and implemented promotions and publicity programs to achieve remarkable business increase.
• Delegated work to staff, setting priorities and goals.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Initiated new projects that resulted in increased productivity across all departments.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Provided leadership during times of organizational change or crisis situations.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

• Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Balanced workloads to meet targets without overtaxing employees.
• Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
• Grew department's team and technical capabilities with hiring and training of talented individuals.
• Employed process improvement initiatives within department.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Established and maintained good relations with customers, vendors and transport companies.
• Provided information to shipping and receiving personnel regarding inventory stock.
• Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
• Satisfied reporting requirements with timely and accurate logging of daily activities.
• Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
• Assessed, optimized and elevated operations to target current and expected demands.
• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
• Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Conducted performance reviews providing coaching and feedback to benefit both company and employee.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Oversaw financial management, budget management, accounting and payroll activities.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Enforced security policies and procedures to protect company assets from theft, loss or damage.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Managed department expansion resulting in a capacity increase of 125%.

• Achieved shipping and inventory KPI targets for key operational areas.
• Trained and supervised shipping department staff, enforcing company policies and industry best practices.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Organized storage areas to maximize movement and minimize labor.
• Directed group of 60 direct reports devoted to picking, packing and shipping over 5 million pounds every day.
• Created and enforced policies and procedures for entire logistics team.
• Implemented on-the-job training activities to cross-train employees on various tasks.
• Identified opportunities to reduce cost and improve productivity.
• Supervised staff of 60 in daily activities, delivering continuous training and coaching to bolster each employee�s skill set.
• Directed investigations to verify and resolve customer or shipper complaints.

• Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
• Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
• Promoted improvements in process efficiency and productivity by cultivating good plans and executing with the team.
• Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
• Utilized AS400 to organize and maintain shipment records, supply totals and inventory data.
• Prepared shipments for postage through careful packing, sealing and labeling of materials.
• Prepared packages, calculated postage and verified details for shipments.
• Determined best shipping method for materials, considering shipping procedures, routes and rates.
• Coordinated resolutions to independently handle damages, shortages and nonconformance.
• Worked with carrier representatives to handle shipping and delivery needs.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Lifted materials of varied weights on regular basis.
• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Received deliveries, scanned packages and updated orders in internal database.
• Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
• Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.
• Prepared inventory for shipment by attaching tags and labels.
• Generated warehouse shipping documents, packing lists and invoices.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Satisfied reporting requirements with timely and accurate logging of daily activities.
• Managed warehouse system updates to increase productivity and reduce errors.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Researched issues to address shipping errors and packaging mistakes.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
• Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
• Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
• Complied with local, state and federal requirements involving shipping and handling of hazardous materials.

• Supervised, trained and guided team by coaching on daily activities.
• Communicated daily schedule and delegated work to employees.
• Enforced rules and procedures for accuracy, efficiency and safety.
• Monitored daily operations for quality and adherence to work order specifications.
• Coordinated efficient line changeovers to meet standards and maximize uptime.
• Established and enforced clear goals to keep employees working collaboratively.
• Complied with company policies, objectives and communication goals.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached and mentored 60 staff members through constructive feedback to develop long-term career goals.
• Conducted employee evaluations and reviews.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.

• Trained new employees on operating procedures and company policies.
• Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
• Recommended process improvements to streamline production workflows.
• Communicated with other section managers to determine best ways to meet quotas and quality goals.
• Created and implemented processes to maintain employee safety.
• Oversaw organization and cleanliness of production area.
• Optimized processes by collaborating with upper management to implement innovative technologies.
• Managed freight operations section to maintain timely, effective production.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Met other supervisors and business leaders to plan and guide workflow and operations.
• Supervised, trained and evaluated over 10 employees in freight industry.
• Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
• Improved processes by identifying slow-downs and collaborating with lead supervisor to resolve.

• Inspected and reported or repaired damaged cargo.
• Verified shipping labels as orders came in.
• Entered shipment details into database.
• Stabilized and guided freights using slings and hooks while adhering to weight restrictions.
• Scanned and documented freights and assigned appropriate marking labels with identifying information.
• Utilized padding and straps to prevent damage during transportation.
• Transported freights using forklifts, pallet jacks and reach trucks.
• Used boards and pallets to stack freight at designated locations.
• Assisted in training new warehouse employees.
• Protected items by wrapping in cling film, padded moving blankets and tape.
• Secured items in truck by strapping over protective padding.
• Juggled shift duties, prioritizing immediate tasks to streamline operations.
• Assisted section supervisor with planning duties to maintain organizational efficiency.
• Reported to section supervisor, providing updates on anticipated task completion times to maintain timeline accountability.