MattHEW HILL

Delivered professional client services and facilitated practical training for colleagues

• Assisted individuals in achieving desired hairstyles and acquiring extensive knowledge through interactive teaching.
• Achieved consistent 5-star ratings on all social media platforms.
• Continued education via Hattori Hanzo haircutting programs.
• Organized and hosted events, collaborating with industry professionals to promote the barbershop.
• Increased retail sales by conducting product knowledge sessions for staff.
• Provided leadership and expertise as a shop's lead barber and stylist.
• Provided comprehensive hair care services tailored to each customer's specific requirements.
• Guaranteed cleanliness and sanitization of work areas and all equipment.
• Executed precise beard trims and shaves through the use of hot towels and lathers.
• Documented customer visits by recording treatments provided, products utilized, and payments received.
• Established and maintained client partnerships for ongoing business success.

Provided professional haircutting and styling services to clients as well as other beauty professionals.

• Established a professional relationship with clients by providing quality haircuts and styling services.
• Negotiated with product suppliers to receive a 75% discount, in the end securing a higher profit margin.
• Developed and executed creative hair styling techniques, resulting in positive client testimonials and increased referrals.
• Collaborated with a marketing team to create videos and social media content, resulting in an increased online presence.
• Executed daily operations providing excellent customer service, kept a thorough detailed account of all inventory, and assumed all other duties as a business owner.

• Established a professional relationship with clients by providing quality haircuts and styling services.
• Performed various cuts, trims and shaves using clippers, scissors and razors.
• Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
• Kept up to date on new trends in men's hairstyles and facial hair designs.
• Assisted other barbers as needed during busy times or when short staffed.
• Managed cash register transactions accurately and efficiently.
• Communicated effectively with customers to create a pleasant experience.
• Attended continuing education classes related to barbering techniques.

• Utilized inventory management software to track stock levels and maintain accurate records.
• Personally managed an inventory of over 1,000 products within the warehouse.
• In charge of all product inspection as well as undertaking all duties within shipping/ receiving.
• Learned to delegate duties utilizing the role of a manager to better streamline business.
• Ensured that all orders were accurately fulfilled in a timely manner.
• Planned and implemented efficient warehousing systems for incoming and outgoing goods.
• Developed strategies to optimize workflow processes in order to maximize productivity.
• Monitored staff performance, identified areas for improvement, and provided training as needed.
• Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.