Matthew Hills
San Diego,United States
Summary
Hardworking professional with relationship-building and time management skills in fast-paced environments. Also detail-oriented with excellent communication, interpersonal and creative thinking skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Rustic Root
San Diego, CA
01.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server/Bartender
Barbarella
La Jolla, CA
02.2023 - 12.2023
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
Server
Le Papagayo
Carlsbad, CA
12.2021 - 01.2023
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
Server
P.F Changs
Carlsbad, CA
08.2021 - 09.2022
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server Assistant
The Old Spaghetti Factory
San Marcos, CA
03.2021 - 09.2021
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Delivered exceptional customer service through friendly interactions with guests.
Cook/Prep Cook
Chipotle
Poway, CA
02.2020 - 03.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Monitored stock levels of food items and ordered more when necessary.
- Organized storage areas for efficient usage of space.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
Education
Bachelor of Arts - Business Management
University of Saint Katherine
San Marcos, CA05-2022
Skills
- Food and Beverage Service
- High-Volume Dining
- Transactions and Cash
Handling - Menu Memorization and
Presentation - Special Requests and
Substitutions
- Customer Service and Rapport
- Guest Accommodations
- Suggestive Selling
- Cocktail Knowledge
- Wine and Liquor Service
Timeline
Server/Bartender
Barbarella
02.2023 - 12.2023
Server
Rustic Root
01.2023 - Current
Server
Le Papagayo
12.2021 - 01.2023
Server
P.F Changs
08.2021 - 09.2022
Server Assistant
The Old Spaghetti Factory
03.2021 - 09.2021
Cook/Prep Cook
Chipotle
02.2020 - 03.2021
Bachelor of Arts - Business Management
University of Saint Katherine
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