Matthew Hipp
Arlington,WA
Summary
Enthusiastic professional with proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
TCC Verizon Wireless
Anacortes, Washington
04.2021 - 06.2022
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Provided strong service to customers, increasing customer loyalty.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Tightened security around store to reduce shrink and alleviate theft.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Sales Associate
TCC Verizon Wireless
Lynnwood, WA
01.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Sales Consultant
Kreative LLC
Bothel, Washington
08.2018 - 01.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Supported clients with business analysis, documentation and data modeling.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06.2017
Skills
- Retail Operations
- Sales Strategies Implementation
- Maintaining Clean Work Areas
- Customer Inquiries
- Constructive Feedback
- Employee Performance Management
- Operating Procedures and Policies
- Critical Thinking
- Coaching and Mentoring
- Customer Service
- Customer Complaint Resolution
- Promotions and Specials
- Product Merchandising
- Inventory Management
- Salesforce Software
- Sales Targeting
Timeline
Retail Sales Manager
TCC Verizon Wireless
04.2021 - 06.2022
Sales Associate
TCC Verizon Wireless
01.2020 - 04.2021
Sales Consultant
Kreative LLC
08.2018 - 01.2020
High School Diploma -
Marysville Pilchuck High School
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