- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Camping
- Animal Care
- Historical Exploration
- Music
- Reading
- Animal Welfare Advocacy
- I like trying new recipes and food trends
Matthew Hobson
Wichita,KS
Summary
Accomplished Manager at Doggy Daycare, adept in team leadership and conflict resolution, enhanced customer satisfaction significantly. Expert in time management and decision-making, successfully managed high-stress situations, ensuring efficient service delivery and fostering employee productivity. Demonstrated excellence in customer service, driving loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Manager
Doggy Daycare
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed day to day payments,filing and data entry of documentations. Settled cash payments at the end of shifts each day as well as credit card payments
- Upsell services that were offered
Kennel Technician
Doggy Daycare
07.2020 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Customer Service Representative
Five Star Call Center
04.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Wichita Heights
Wichita, KS 05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Driven
- Conflict Resolution
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Budget control
- Expectation setting
- Coaching and mentoring
Accomplishments
- Documented and resolved customer complaints which led to repeat customers.
- Learn and use all aspects of Microsoft works as well as Outlook
- Create team atmosphere
- Supervised team of 4 staff members, while handling 30-60 dogs in our care
- Effectively helped with implementing new kennel software and training other employees
- Complete on boarding and training of new employees
Interests
Timeline
Manager
Doggy Daycare
09.2024 - Current
Kennel Technician
Doggy Daycare
07.2020 - Current
Customer Service Representative
Five Star Call Center
04.2019 - 07.2020
High School Diploma -
Wichita Heights
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