Matthew Holiak
Rochester,MI
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Automotive Service Consultant
Suburban Cadillac Of Troy
10.2019 - Current
- Implemented effective upselling techniques, resulting in increased revenue generation from additional services offered.
- Collaborated with technicians to ensure timely completion of repairs, resulting in higher customer retention rates.
- Developed strong relationships with clients, leading to repeat business and loyal customers.
- Efficiently managed time-sensitive situations by prioritizing tasks based on urgency without compromising quality.
- Educated customers on proper vehicle maintenance practices, reducing the need for costly repairs in the future.
- Facilitated communication between service technicians and customers, ensuring transparency throughout the repair process.
- Enhanced customer satisfaction by providing personalized automotive service recommendations and solutions.
Automotive Service Manager
Suburban Buick GMC Of Ferndale
01.2017 - 10.2019
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
Education
High School Diploma -
Oakland Community College
Auburn Hills MI2026
Skills
- Vehicle diagnostics
- Educating customers
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Handling Customer Complaints
- Team Collaboration
- Service writing
Timeline
Automotive Service Consultant
Suburban Cadillac Of Troy
10.2019 - Current
Automotive Service Manager
Suburban Buick GMC Of Ferndale
01.2017 - 10.2019
High School Diploma -
Oakland Community College
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