Night Crew Chief
Matthew Holmes
Big Y Foods Inc.
Springfield,MA
12
years of professional experience
Experienced department manager with a history of leading teams in grocery and dairy operations. Skilled in employee training, problem-solving, and attention to detail. Focused on improving inventory flow, reducing out-of-stocks, and maintaining clean, efficient work areas.
Work History
Night Crew Chief
1 Year 1 Month- Supervised night crew stocking, maintaining organized aisles and product availability before store opening.
- Monitored inventory levels, replenishing high-demand items and reducing out-of-stock conditions.
- Inspected shelves for accuracy, correcting pricing, signage, and merchandising presentation issues.
- Enforced sanitation and safety guidelines, keeping work areas clear and compliant throughout shifts.
- Resolved overnight workflow problems, maintaining productivity and steady progress across departments.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Communicated with store leadership on staffing needs, completion status, and operational concerns.
Dairy Department Manager
5 Years- Managed dairy department merchandising, inventory, and freshness standards to maintain consistent product availability.
- Supervised team schedules, task assignments, and daily workflows to support efficient store operations.
- Trained associates on product rotation, sanitation, and customer service expectations.
- Monitored cooler conditions, expiration dates, and stock levels to reduce spoilage and out-of-stock items.
- Coordinated vendor deliveries, invoice verification, and backroom organization for accurate replenishment.
- Ensured compliance with food safety, hygiene, and company merchandising standards across department workstations.
- Evaluated department performance and adjusted ordering, labor, and display plans to improve operational consistency.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Utilized advanced forecasting methods to accurately predict future sales trends, optimizing inventory planning as needed.
- Implemented effective merchandising strategies to increase sales and profitability of the dairy department.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
- Recruited, interviewed and hired employees and promoted positive feedback and engagement.
- Evaluated employee performance and gave constructive feedback to improve skills.
Assistant Dairy Manager
3 Years 4 Months- Supervised dairy case replenishment, ensuring consistent product availability and organized merchandising.
- Trained associates on rotation standards, product handling, and department cleanliness.
- Monitored inventory levels and adjusted ordering to reduce out-of-stock conditions.
- Maintained freshness standards through strict date checks and product rotation.
- Coordinated daily department tasks to support efficient receiving and stocking workflows.
- Resolved customer concerns regarding dairy products, substitutions, and special requests.
- Enforced sanitation and food safety procedures across refrigeration and display areas.
- Supported shrink control efforts by identifying damaged, expired, and unsellable product.
- Supported the Dairy Manager in analyzing sales data, adjusting pricing strategies based on market trends and competition analyses.
- Adhered to all company policies and procedures, demonstrating a strong commitment to ethical business practices and high standards of customer service.
Grocery Clerk Fulltime
2 Years 2 Months- Stocked grocery shelves, maintained product rotation, and ensured organized presentation across aisles.
- Monitored inventory levels and replenished merchandise to support consistent product availability.
- Assisted customers with product locations, item requests, and department questions.
- Verified pricing, labels, and signage for accuracy throughout grocery sections.
- Received deliveries, unpacked freight, and organized backroom stock for efficient access.
- Trained new clerks on stocking methods, rotation standards, and customer service expectations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Fully trained in receiving all vendor products.
Education
High School Diploma
Skills
Customer service
Team management
Visual merchandising
Strong leadership
Attention to detail
Problem-solving
Relationship building
Employee training
Recruitment and hiring
Profit and loss management
Adaptability
Time management expertise
Timeline
Night Crew Chief
Big Y Foods Inc.
10.2025 - CurrentRead More
Dairy Department Manager
Big Y Foods Inc.
10.2020 - 10.2025Read More
Assistant Dairy Manager
Big Y Foods Inc.
06.2017 - 10.2020Read More
Grocery Clerk Fulltime
Big Y Foods Inc.
04.2015 - 06.2017Read More
High School of Commerce
High School Diploma
Read More