Matthew Hook
Liverpool
Summary
Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Spark
Liverpool
03.2025 - Current
- Loaded and unloaded packages, ensuring safe handling to prevent damage.
- Navigated using GPS systems to optimize delivery paths and reduce delays.
- Collected signatures upon delivery to confirm receipt of packages by customers.
- Managed time effectively to meet scheduled delivery windows consistently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
Delivery Driver
DoorDash
Liverpool
01.2020 - Current
- Loaded and unloaded packages, ensuring safe handling to prevent damage.
- Navigated using GPS systems to optimize delivery paths and reduce delays.
- Collected signatures upon delivery to confirm receipt of packages by customers.
- Monitored fuel level throughout shift and refueled when necessary.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Service Technician
Aptive Environmental
Syracuse
04.2025 - 09.2025
- Conducted pest inspections following safety protocols and company guidelines.
- Maintained accurate service records using company software for tracking service history.
- Communicated with customers to explain services and answer questions clearly.
- Assisted in training new technicians on equipment use and safety practices.
- Adhered to local regulations regarding pest control methods and safety standards.
- Operated equipment to perform pest control treatments effectively and safely.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
Order Filler
SYSCO Food Services
Warners
10.2024 - 02.2025
- Prepared and organized orders for timely shipment to customers.
- Operated forklift to move products within the warehouse efficiently.
- Checked inventory levels and reported discrepancies to management promptly.
- Maintained clean and safe work environment following safety protocols.
- Collaborated with team members to ensure accurate order fulfillment.
- Utilized handheld scanners for tracking and managing inventory accurately.
- Used handheld scanners to key in data for packages.
- Collaborated with team members to achieve daily goals set by management.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Prepared products for packaging and shipping according to company specifications.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Efficiently filled orders using hand-held scanners.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Verified accuracy of order picking by comparing items picked to customer invoices.
Warehouse Associate
Amazon
Liverpool
08.2022 - 07.2024
- Packaged items securely for shipment, ensuring proper labeling.
- Assisted team members with training on warehouse protocols and procedures.
- Collaborated with colleagues to streamline sorting and packing processes.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Assisted in packaging and labeling of products for shipment.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Warehouse Worker
DNA logistics
Syracuse
10.2019 - 03.2022
- Operated warehouse equipment to efficiently move and organize inventory.
- Loaded and unloaded shipments while ensuring safety guidelines were followed.
- Assisted in sorting packages for timely distribution to various locations.
- Maintained a clean and organized work area to promote safety and efficiency.
- Collaborated with team members to streamline workflow processes in the warehouse.
- Followed company protocols for handling hazardous materials safely.
- Utilized warehouse management software to track inventory movements accurately.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Inspected damaged goods prior to disposal or return to vendor.
- Investigated any reported problems regarding shipping errors or damages.
- Processed returns of defective merchandise as required.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Customer Service Cashier/ Online Order Filler
Matthews Hallmark
Clay
08.2016 - 01.2021
- Processed customer transactions accurately and efficiently at a retail greeting card store.
- Assisted customers in selecting products and provided personalized recommendations.
- Managed cash register operations, ensuring proper cash handling and balancing.
- Maintained a clean and organized checkout area for a positive shopping experience.
- Pack orders accurately following company guidelines and quality standards.
- Maintain organized workstations to ensure efficient packing processes.
- Label packages correctly according to shipping specifications and customer requirements.
- Received and inspected incoming shipments for accuracy and quality.
- Processed outbound shipments using shipping software and logistics tools.
- Coordinated with carriers to schedule timely pickups and deliveries.
- Prepared shipping documentation, including bills of lading and packing lists.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping activities.
Landscape Worker
J.L.E. Landscaping
Clay
03.2019 - 10.2019
- Maintained landscape integrity through regular weeding and mulching tasks.
- Operated various landscaping tools, including mowers and trimmers, safely and efficiently.
- Assisted in planting trees, shrubs, and flowers according to design specifications.
- Collaborated with team members to complete landscaping projects on schedule.
- Provided excellent customer service by addressing client inquiries on-site.
- Ensured job site cleanliness by disposing of debris and maintaining organized equipment areas.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Operated and maintained basic landscaping equipment and vehicles.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Moved backpack blowers, large containers of mulch or plant material and various sizes of lawnmowers.
- Weeded flowerbeds and spread fertilizer throughout gardens as needed.
- Removed debris from work sites after completion of each project.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Assisted in planting trees and shrubs according to landscape design plans.
- Adhered to safety protocols when operating heavy machinery on the job site.
Delicatessen Clerk
Nichol's Super Market
Liverpool
08.2017 - 10.2018
- Assisted customers in selecting meats, cheeses, and specialty items.
- Maintained cleanliness and organization of the delicatessen display case.
- Prepared sandwiches and salads according to customer specifications.
- Operated slicing machines and scales for food preparation.
- Managed inventory by restocking products and checking expiration dates.
- Provided excellent customer service by answering questions and resolving issues.
- Collaborated with team members to ensure smooth daily operations.
- Inspected incoming shipments for quality control purposes prior to stocking shelves.
- Adhered to proper sanitation guidelines while cleaning equipment or preparing food items.
- Ensured that all food safety regulations were followed when handling food products.
- Stocked shelves with items such as cold cuts, cheeses, salads and other deli products.
- Weighed out meats and cheeses for customers according to their specifications.
- Assisted in the preparation of sandwiches, wraps, salads and other deli foods for customers.
- Maintained a clean work area by wiping down counters, sweeping floors and restocking supplies.
- Greeted customers, provided assistance and answered questions.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Offered samples to promote and upsell specials.
Roofer
Strickland & Son Roofing
Syracuse
09.2014 - 10.2016
- Installed roofing materials on residential and commercial buildings.
- Conducted inspections to identify roof damage and needed repairs.
- Operated hand and power tools for roofing tasks efficiently.
- Collaborated with team members to ensure project completion deadlines.
- Followed safety protocols to maintain a secure work environment.
- Assisted in measuring and cutting roofing materials accurately.
- Maintained tools and equipment for optimal performance on job sites.
- Communicated with clients regarding project progress and concerns.
- Operated power tools such as nail guns safely in order to complete tasks quickly and efficiently.
- Removed old roof coverings in preparation for new installations.
- Climbed ladders and scaffolding to reach roofs for inspection, repair, or installation.
- Installed underlayment, shingles, metal roofing systems, and other materials to construct roofs.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
- Inspected existing roofs for damage or leaks and applied sealants when necessary.
Dishwasher
Hinderwadel's Grove
North Syracuse
05.2014 - 08.2015
- Maintained cleanliness and sanitation of dishware and kitchen equipment.
- Operated commercial dishwashing machines efficiently and safely.
- Assisted kitchen staff by delivering clean dishes and utensils promptly.
- Sorted and organized clean dishes for easy access during service.
- Collaborated with team members to ensure timely meal preparation support.
- Followed health and safety standards to maintain a hygienic work environment.
- Participated in regular cleaning tasks to uphold overall kitchen cleanliness.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Maintenance/Landscape Worker
Center For Community Alternatives (S.H.A.)
Syracuse
01.2014 - 05.2014
- Maintained cleanliness and organization of outdoor spaces and facilities.
- Assisted in planting, pruning, and maintaining flowers and shrubs.
- Implemented safety protocols to ensure secure work environments.
- Communicated effectively with supervisors regarding project status and needs.
- Conducted routine inspections of apartment units and common areas for maintenance needs.
- Collaborated with property management to schedule maintenance tasks effectively.
- Managed time effectively to complete tasks within scheduled hours.
Plastic Injection Molding Machine Operator
Syracuse Plastics
Liverpool
11.2012 - 03.2013
- Operated plastic injection molding machines to produce high-quality components.
- Monitored machine settings for optimal performance during production runs.
- Conducted routine maintenance on equipment to ensure proper functionality.
- Assisted in troubleshooting machine issues to minimize downtime.
- Inspected finished products for quality assurance and compliance standards.
- Loaded raw materials into machines according to specifications.
- Documented production activities and reported discrepancies to supervisors.
- Inspect finished products for defects and measure dimensions using precision instruments.
- Set up and operate plastic injection molding machine to cast parts from thermoplastic materials.
- Adjust machine settings to complete tasks accurately, according to specifications.
- Troubleshoot problems with molds, machines, or products.
Night Stocker
Wegmans
Liverpool
03.2008 - 09.2011
- Stocked shelves with merchandise according to store layout and inventory standards.
- Organized backroom storage to ensure easy access to products and supplies.
- Assisted in unloading delivery trucks and checking in shipments for accuracy.
- Collaborated with team members to complete nightly stocking tasks efficiently.
- Monitored inventory levels and communicated needs to management as necessary.
- Trained new staff on stocking procedures and safety protocols effectively.
- Conducted regular checks on product expiration dates to ensure quality standards.
- Identified damaged goods and reported them to supervisor for return.
- Operated pallet jacks and forklifts to move products throughout warehouse.
- Stored merchandise in designated areas within the store or warehouse facility.
- Followed instructions to properly arrange merchandise items.
- Restocked shelves with merchandise from back room storage area.
- Trained new employees on proper procedures for stocking shelves overnight.
Night Stocker
Hollister
Syracuse
10.2007 - 03.2008
- Stocked shelves with merchandise according to store layout and inventory standards.
- Organized backroom storage to ensure easy access to products and supplies.
- Maintained cleanliness and safety of work area, following all health regulations.
- Collaborated with team members to complete nightly stocking tasks efficiently.
- Monitored inventory levels and communicated needs to management as necessary.
- Updated pricing and sales signs to promote merchandise.
- Maintained cleanliness of work areas throughout shift.
Sales Associate
Spirit Halloween Super Store
Liverpool
08.2007 - 11.2007
- Assisted customers in selecting gifts and novelty items.
- Maintained product displays to enhance visual appeal and organization.
- Processed sales transactions accurately using point-of-sale systems.
- Provided product knowledge to customers for informed purchasing decisions.
- Monitored inventory levels and restocked merchandise as needed.
- Handled customer inquiries and resolved issues effectively and courteously.
- Participated in store promotions and events to boost customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Apartment Landscaper
Brentwood Apartments
Liverpool
04.2007 - 08.2007
- Maintained landscape design through planting, trimming, and watering plants.
- Operated landscaping equipment including mowers, trimmers, and blowers efficiently.
- Collaborated with team to ensure timely completion of landscaping projects.
- Cut and trimmed lawns using power mowers and edgers.
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
- Assisted with the installation of locks and security systems in the apartments.
Sales Associate
Spencer's Gifts
Syracuse
11.2006 - 03.2007
- Assisted customers in selecting gifts and novelty items.
- Maintained product displays to enhance visual appeal and organization.
- Processed sales transactions accurately using point-of-sale systems.
- Provided product knowledge to customers for informed purchasing decisions.
- Collaborated with team members to ensure a positive shopping experience.
- Monitored inventory levels and restocked merchandise as needed.
- Handled customer inquiries and resolved issues effectively and courteously.
- Participated in store promotions and events to boost customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Spirit Halloween Super Store
Liverpool
08.2005 - 11.2005
- Assisted customers in selecting gifts and novelty items.
- Maintained product displays to enhance visual appeal and organization.
- Processed sales transactions accurately using point-of-sale systems.
- Provided product knowledge to customers for informed purchasing decisions.
- Collaborated with team members to ensure a positive shopping experience.
- Monitored inventory levels and restocked merchandise as needed.
- Handled customer inquiries and resolved issues effectively and courteously.
- Participated in store promotions and events to boost customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Stocker
Amy's Hallmark Shop
Liverpool
10.2004 - 03.2005
- Stocked shelves with merchandise to maintain organized displays.
- Monitored inventory levels to ensure product availability.
- Assisted customers in locating products and answering inquiries.
- Operated equipment for moving and arranging stock efficiently.
- Collaborated with team members to streamline stocking processes.
- Cleaned and maintained storage areas for safety and efficiency.
- Followed company policies for product handling and safety standards.
- Stocked shelves with newly arrived products.
Stocker
Hot Topic
Syracuse
10.2003 - 03.2004
- Stocked shelves with merchandise to maintain organized displays.
- Monitored inventory levels to ensure product availability.
- Assisted customers in locating products and answering inquiries.
- Operated equipment for moving and arranging stock efficiently.
- Collaborated with team members to streamline stocking processes.
- Cleaned and maintained storage areas for safety and efficiency.
- Followed company policies for product handling and safety standards.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education
High School Diploma -
Liverpool High School
Liverpool, NY06-2006
Skills
- Package handling
- Time management
- Customer service
- Safety compliance
- Inventory management
- Order fulfillment
- Efficient communication
- Problem solving
- Attention to detail
- Pallet jack and hand truck operation
- Positive attitude
- Safe driving
- Forklift operation
- Weather adaptability
- Complex Problem-solving
- Multitasking and organization
Timeline
Service Technician
Aptive Environmental
04.2025 - 09.2025
Delivery Driver
Spark
03.2025 - Current
Order Filler
SYSCO Food Services
10.2024 - 02.2025
Warehouse Associate
Amazon
08.2022 - 07.2024
Delivery Driver
DoorDash
01.2020 - Current
Warehouse Worker
DNA logistics
10.2019 - 03.2022
Landscape Worker
J.L.E. Landscaping
03.2019 - 10.2019
Delicatessen Clerk
Nichol's Super Market
08.2017 - 10.2018
Customer Service Cashier/ Online Order Filler
Matthews Hallmark
08.2016 - 01.2021
Roofer
Strickland & Son Roofing
09.2014 - 10.2016
Dishwasher
Hinderwadel's Grove
05.2014 - 08.2015
Maintenance/Landscape Worker
Center For Community Alternatives (S.H.A.)
01.2014 - 05.2014
Plastic Injection Molding Machine Operator
Syracuse Plastics
11.2012 - 03.2013
Night Stocker
Wegmans
03.2008 - 09.2011
Night Stocker
Hollister
10.2007 - 03.2008
Sales Associate
Spirit Halloween Super Store
08.2007 - 11.2007
Apartment Landscaper
Brentwood Apartments
04.2007 - 08.2007
Sales Associate
Spencer's Gifts
11.2006 - 03.2007
Sales Associate
Spirit Halloween Super Store
08.2005 - 11.2005
Stocker
Amy's Hallmark Shop
10.2004 - 03.2005
Stocker
Hot Topic
10.2003 - 03.2004
High School Diploma -
Liverpool High School
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