Matthew Hopkins
Los Angeles,CA
Summary
Dynamic and customer-focused professional with experience at Sprouts Market, excelling in safety compliance and team leadership. Proven ability to enhance customer satisfaction through effective conflict resolution and product knowledge. Skilled in resource management and maintaining a clean, organized environment, ensuring a pleasant shopping experience.
Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Security Guard
Event Executive Services
04.2025 - Current
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Produce Clerk
Sprouts Market
04.2021 - Current
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Shift Leader
Carl's Jr
09.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Associate of Science -
California State University, Dominguez Hills
Carson, CAHigh School Diploma -
La Promise Charter High School
Los Angeles, CA06-2026
Skills
- Safety procedures compliance
- Task delegation
- Cleaning and sanitation
- Product knowledge
- Strong verbal and written communication
- Resource management
- Team leadership
- OSHA regulations compliance
- POS system operation
- Conflict resolution
Timeline
Security Guard
Event Executive Services
04.2025 - Current
Produce Clerk
Sprouts Market
04.2021 - Current
Shift Leader
Carl's Jr
09.2020 - 02.2021
Associate of Science -
California State University, Dominguez Hills
High School Diploma -
La Promise Charter High School