Matthew Horowitz
Mckinney,TX
Summary
Driven professional with proven expertise in customer service and salesmanship, honed at Goats Arena Sports Bar and Grill and Fitness Gallery. Excelled in enhancing team productivity and fostering customer loyalty through exceptional service and upselling strategies. Skilled in POS system operation and effective communication, achieving consistent sales targets and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Goats Arena Sports Bar and Grill
07.2023 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Sales Associate
Fitness Gallery
09.2019 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Busy Body
02.2015 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Marketing
Warner University
Lake Wales, FL2015
Plano West Senior High School
Plano, TX05.2011
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Customer Service
- Cash Register Operation
- Organizational ability
- Suggestive Selling
- Outgoing Personality
- Engaging personality
- Performance Improvement
- Customer service expertise
- Handling Difficult Customers
- Highly reliable
- Service-oriented mindset
- Hospitality service expertise
- Clear and effective communication
- Sales expertise
- Team training and development
- Salesmanship
- Relationship Building
- Collaboration and Teamwork
- Recruitment
- Anticipating Problems
Timeline
Bartender Shift Manager
Goats Arena Sports Bar and Grill
07.2023 - 05.2024
Sales Associate
Fitness Gallery
09.2019 - 08.2021
Sales Associate
Busy Body
02.2015 - 03.2018
Marketing
Warner University
Plano West Senior High School
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