Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Hortman

Matthew Hortman

Haughton,USA

Summary

Energetic and multi-faceted professional with solid experience in inventory management and record keeping. Over 15 years of experience in security, operations, and transportation. Team player with good communication, keeping all parties involved to ensure a safe, secure and on-time operation.

Overview

2026
2026
years of professional experience

Work History

Police Officer

Benton Police Department
02.2025 - Current
  • Enforcing the laws of the State of Louisiana
  • Conducting traffic stops
  • Communicating with Dispatch regarding calls
  • Dispatch other officers to the traffic stops
  • Conducting criminal investigations
  • Ensuring the safety and security of the public by responding to emergencies, aiding victims, and reducing or preventing involvement in crime
  • Building relationships with the community while helping to contribute to the health and safety of vulnerable populations.
  • Creating community awareness by using crime prevention methods or intervention initiatives
  • Conducting investigations by interviewing suspects, witnesses, and collecting evidence at crime scenes
  • Participating in and testifying at court hearings when required
  • Processing incident reports with accurate detail and factual information
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.

Customer Service Agent

Envoy Air, INC
02.2024 - 11.2024
  • Jet bridge Operation Instructor certification
  • Instructor Qualification Mainline and Regional Exterior and Interior Security Search
  • Regional Aircraft Movement instructor
  • Knowledge of completing required yearly fuel self-audit.
  • Certified in waste shipments and Manifesting per D.O.T standards with goal of Lead Environmental Coordinator
  • Complete GSC prerequisites with goal of becoming GSC to create a safe and secure operation.
  • Complete Complaints Resolution Official prerequisites with goal of becoming CRO which will allow coordination with airline customer service agents in a collaborative team environment and provide support to colleagues to resolve customer challenges and issues.
  • Trained on opening Mainline Aircraft doors.
  • Experience in organizing and safely working Mainline and Regional diversions with unexpected notice Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally.
  • Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations.
  • Perform GSE Checklist
  • Provide efficient, friendly service to all our customers.
  • Escort passengers from the terminal to and from aircraft always ensuring a safe path.
  • Perform baggage sortation of passenger baggage prior to loading into aircraft.
  • Perform the loading and unloading of cargo on and off aircraft.
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders.
  • Ensure FAA, Airline, and airport regulations are followed.
  • Clean and service cabin interiors, including cockpit, lavatories and draining lavatories.
  • Security searching of aircrafts.
  • Use safety related equipment and provide de-icing service to the aircraft when needed.
  • Perform other duties as assigned.
  • Create a positive start to a passenger’s trip.
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
  • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips.
  • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Police Officer

Cotton Valley Police Department
10.2022 - 06.2024
  • Enforcing laws
  • Conducting traffic stops
  • Communicating with Dispatch regarding calls
  • Ensuring the safety and security of the public by responding to emergencies, aiding victims, and reducing or preventing involvement in crime
  • Building relationships with the community while helping to contribute to the health and safety of vulnerable populations.
  • Creating community awareness by using crime prevention methods or intervention initiatives
  • Conducting investigations by interviewing suspects, witnesses, and collecting evidence at crime scenes
  • Participating in and testifying at court hearings when required
  • Processing incident reports with accurate detail and factual information
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.

Fire Chief

Webster Parish Fire District 3
10.2021 - 04.2024
  • Establish and maintain productive working relationships with staff, board members, community organizations, other agencies, and the general public.
  • Inform public groups on the plans, programs, and goals of the Fire District
  • Respond courteously and tactfully to a demanding and diverse public in answering questions, explaining district policies, and handling complaints.
  • Organize and direct the activities of staff engaged in providing emergency services.
  • Plan, direct, and control district activities such as recruitment of personnel; purchase of equipment; assignment of personnel and equipment
  • Responsible for all personnel matters, which include employment and termination of all district personnel.
  • Analyze and resolve operational, procedural, and personnel problems.
  • Analyze fire service needs, as well as the availability of resources.
  • Develop and implement policies and procedures applicable to administrative functions and provide policy guidance.
  • Recruit, train and direct the activities of volunteer firefighters to ensure that trained firefighters are available in the event of a fire.
  • Ensure a high level of morale among firefighters.
  • Facilitate the training of volunteer firefighters.
  • Evaluate the performance of firefighters.
  • Discipline and/or dismiss firefighters if necessary.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Established strong relationships with local government officials to secure necessary funding and resources for the department''s needs.
  • Conducted thorough investigations into fire incidents, working closely with law enforcement agencies to determine causes and identify responsible parties when necessary.
  • Organized department-wide training sessions on mental health and wellness, resulting in improved morale and reduced burnout rates among firefighters.
  • Collaborated with neighboring departments for seamless interoperability during large-scale emergencies or natural disasters.

Police Officer

Benton Police Department
05.2023 - 02.2024
  • Enforcing the laws of the State of Louisiana
  • Conducting traffic stops
  • Communicating with Dispatch regarding calls
  • Dispatch other officers to the traffic stops
  • Conducting criminal investigations
  • Ensuring the safety and security of the public by responding to emergencies, aiding victims, and reducing or preventing involvement in crime
  • Building relationships with the community while helping to contribute to the health and safety of vulnerable populations.
  • Creating community awareness by using crime prevention methods or intervention initiatives
  • Conducting investigations by interviewing suspects, witnesses, and collecting evidence at crime scenes
  • Participating in and testifying at court hearings when required
  • Processing incident reports with accurate detail and factual information
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.

Security Officer

Willis Knighton Health System
09.2022 - 02.2024
  • Perform regular facility patrols.
  • Furnish protection for cash and other physical assets.
  • Respond to crisis and emergency situations in coordination with fire and police departments.
  • Address all client queries with courtesy and professionalism.
  • Report all actual and potential safety hazards promptly to management.
  • Remove unauthorized individuals from facility in a smooth and effective manner.
  • Operate all armed weapons in a safe manner.
  • Security Surveillance Operation
  • Monitor access and traffic control in assigned facilities.
  • Perform vehicle and parcel inspections prior to admission to assigned facilities

Administrative Assistant

Jeans Simpson Personal Services
04.2022 - 08.2022
  • Provide skilled secretarial services.
  • Write and distribute email, correspondence memos, letters, faxes, and forms writing reports and announcements.
  • Coordinates phone inquiries
  • Visitors for both offices
  • Develop and maintain an accurate filing system.
  • Organize and schedule appointments.

Emergency Medical Responder

Pafford Emergency Medical Services
09.2020 - 02.2022
  • Provides and directs fast, efficient Basic Life Support to the ill and injured utilizing all basic and abilities and techniques, including but not limited to the placement of airway adjuncts, supraglottic airways, and AED use including DEFIBRILLATION.
  • Recognizes and understands a medical emergency and makes reasonable and acceptable differential diagnosis.
  • Performs critical physical examinations.
  • Understands and anticipates the pharmacological treatment of critically ill and injured patients.
  • Understands and anticipates potentially life-threatening presentation of non-cardiac emergencies and institutes appropriate emergency therapy where essential for the preservation of life.
  • Deals with medical and emotional needs of any victim of acute illness or injury with the goal of reducing mortality and morbidity.
  • Responsible for managing and directing all first responders at the scene of a medical emergency such as EMR's, Police Departments, and other EMT's.
  • Responsible for quality patient-care as established by the Company.
  • Files standardized reports of patient information and care for the use of receiving hospital and administration, including nature of request for aid, pertinent past history, therapy provided diagnosis, disposition and sufficient patient information for billing purposes.
  • Maintains effective communication with physician on duty at hospital to relate patient condition and obtain orders for treatment.
  • Follows standard written protocols when a physician cannot be contacted.
  • Transports the ill and injured to institutions of medical care.
  • Operates emergency vehicles in a safe manner under all conditions.
  • Cleans and maintains equipment.
  • Properly completes patient statistics and medical information forms for administrative use.
  • Performs technical rescues in removing victims from varied terrain and circumstances and
  • Follows standard operating policies and procedures as developed and directed by the Company.
  • Cleans and maintains and preform minor maintenance to vehicles.
  • Cleans and maintains and preform minor maintenance to living quarters.
  • Maintains records of vehicles, supplies, training and daily work; and
  • Performs other related duties as assigned.
  • Awarded BLS (Basic Life Support Provider of the Year 2021

Real Time Crime Center

City of Shreveport
2021 - 2022
  • Review security Surveillance throughout the City of Shreveport from authorized camera. Reported criminal activity

Customer Service Agent

United Airlines/United Ground Express
01.2020 - 06.2021
  • Provide efficient, friendly service to all our customers.
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
  • Complete all necessary arrangements for accommodating passengers with reservations, stand-by's, luggage, cabin availability and in-flight supplies.
  • Escort passengers from the terminal to and from aircraft always ensuring a safe path.
  • Perform the loading and unloading of cargo on and off aircraft.
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders.
  • Ensure FAA, Airline, and airport regulations are followed.
  • Clean and service cabin interiors, including cockpit, lavatories and draining lavatories.
  • Use safety related equipment and provide de-icing service to the aircraft when needed.
  • Perform other duties as assigned.

Deputy Sheriff

Webster Parish Sheriff's Office
09.2020 - 04.2021
  • Regular head counts of inmates within a section.
  • Monitor inmate behavior and report unusual activity to ensure safety and security via Security Surveillance
  • Escort inmates to job sites, medical facilities, classrooms or wherever they are needed in a timely, secure manner.
  • Assist other deputy sheriffs with management of inmates.
  • Conduct regular searches of inmate areas like cells, recreation rooms and showers for unauthorized items.
  • Manage confrontational situations as they arise to maintain security.
  • Write regular reports of activities.
  • Observed jail and inmate activity to maintain order and safety.
  • Assisted with inmate release procedures by verifying completion of necessary paperwork, ensuring return of personal belongings, and coordinating transportation arrangements as needed.
  • Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.

Passenger Assistant Wheelchair Agent

GAT Airline Ground Support, INC
11.2019 - 01.2021
  • Assist passengers with check-in, assistance to the departure gate, baggage claim area, and common areas of the airport.
  • Assist passengers with pushing wheelchairs and carry personal items of passengers.

Ready Mix Driver

Martin Marietta Ready Mix
05.2019 - 08.2019
  • Preformed daily preventative maintenance, record and inspection on vehicle to include fueling, cleaning, tire/light inspection, checking and adding fluids as needed.
  • Used water hoses to clean mixer between loads.
  • Visually inspect the consistency of concrete in mixer
  • Communicates and directs coworkers verbally either directly, through two-way radio or hand signals.
  • Provides appropriate documentation on delivery tickets.
  • Ensured all delivery tickets are signed and returned.
  • Exercised good judgement regarding work site access, unloading and operation to and from work site.
  • Maintained a professional appearance.
  • Demonstrated a good working knowledge of rules and regulations and assures facility compliance with OSHA, DOT, EPA, and other regulatory agencies.
  • Performed pre- and post-trip inspections on vehicles to identify and note concerns.
  • Managed accurate recordkeeping for trip logs, fuel receipts, inspection reports, and other relevant documentation.
  • Documented time and load delivery volumes, type, locations and purchasers.

State Licensed Crematory Operator and Purchaser

Kilpatrick's Rose-Neath Funeral Homes
10.2016 - 05.2019
  • Care for deceased in a respectful manner while performing all the tasks involved in the cremation process.
  • Receive remains and ensure all documentation is complete.
  • Complete all required documentation with respect to cremation process and equipment maintenance.
  • File documents with the State Health Department
  • Strict adherence to all professional, municipal, state, and federal licensing authority regulations applicable to the cremation of human remains.
  • Promote a safe work environment by being aware of and practicing universal precautions and adopting general principles of safe conduct.
  • Maintain the crematorium, equipment and adjacent facilities.
  • Any other duties as directed by management.
  • Conveys facts and information clearly in written and spoken communications.
  • Shared viewpoints and information openly and listened attentively to others’ ideas and suggestions.
  • Communicated in a timely and effective manner with manager.
  • Receive multiple quotes for pricing for product.
  • Place orders through vendors
  • Inventory stock/reorder when par level reached a set number.
  • Making sure the cemetery and plots were to the family standards.
  • Assisted with keeping the cemetery grass cut and cleans all throughout the year as a part time Horticultural attendant.
  • Enhanced crematory efficiency by performing regular maintenance and cleaning procedures.

Shift Lead and Delivery Driver

Pizza Hut, INC
10.2014 - 09.2016
  • Assist with daily retail operations including cash handling and sales addressing discrepancies when needed.
  • Ensure restaurant adheres to all health and safety procedures and meets code requirements.
  • Interact with customers in a friendly manner and resolve customer complaints.

Funeral Associate/Embalmer Apprentice

Craig Funeral Home
11.2013 - 09.2016
  • Assisted in the management of daily funeral preparation activities and attended to the needs of the bereaved providing top notch customer service.
  • Embalmed, dressed, cosmeticized, and casketed the deceased to alter or enhance appearance.
  • Transported the deceased between medical facilities and funeral home; provided transportation to mourners between bereavement locations.
  • Assisted cemetery staff with horticultural needs.

Customer Service Representative

Daily's Store
01.2013 - 01.2014
  • Delivered consultative support to understand customer’s individual needs.
  • Managed all cash-handling activities while providing prompt and courteous customer service and ensuring guest satisfaction.
  • Managed physical inventory and re-ordered stock following standard procedures.

Tour Guide

Ripley's Believe It or Not
01.2013 - 01.2014
  • Engaged in fun, interactive, and educational experience for tourists and guests.
  • Researched and managed current information on historic areas of interest and responded to inquiries appropriately.
  • Led dynamic scenic narration tours and made customer and management led improvements.
  • Built personal relationships with guests to promote positive experiences.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.

Security and Police Officer

Willis Knighton Health System
02.2012 - 02.2013
  • Perform regular facility patrols.
  • Furnish protection for cash and other physical assets.
  • Respond to crisis and emergency situations in coordination with fire and police departments.
  • Address all client queries with courtesy and professionalism.
  • Report all actual and potential safety hazards promptly to management.
  • Remove unauthorized individuals from facility in a smooth and effective manner.
  • Operate all armed weapons in a safe manner.
  • Security Surveillance Operation
  • Monitor access and traffic control in assigned facilities.
  • Perform vehicle and parcel inspections prior to admission to assigned facilities

School Bus Operator

Webster Parish School Board
02.2011 - 02.2013
  • Transported students to district schools obeying all traffic laws and adhering to safety and security protocols.
  • Attended routine safety meetings and ensured the compliance of safety regulations.
  • Compiled daily reports and escalated issues to management when appropriate.
  • Additional employment experience in Material Management with Minden Medical Center

Manager

Hortman's Package Liquor
03.2007 - 02.2013
  • Interview job candidates and make staffing decisions.
  • Manage staff of 5 associates
  • Reorder inventory when it drops below predetermined levels.
  • Train and develop the new associates on the systems and key sales tactics.
  • Conduct store inventory once a month.
  • Verify deliveries against invoices complete shortage and overage reports.
  • Supervise, train, and develop team members in accordance with the company policies and procedures.
  • Receive, inspect, and log all products for shipment accuracy, temperature and quality.
  • Prepare and maintain inventory records.
  • Carry out supervisory responsibilities according to the company policies and applicable laws.
  • Collaborate on hiring and termination decisions with the owner.

Education

Louisiana Army National Guard Youth Challenge
Camp Minden, LA
01-2007

Commerical Vehicle/Heavy Equipment Operation -

Northwest Louisiana Technical College
Minden, LA
01-2011

Cotton Valley High School
Cotton Valley, LA
01-2006

Skills

  • Relationship Development: Strong interpersonal talents with passion for cultivating lasting partnerships that drive operations and customer satisfaction Proven ability to collaborate with colleagues to achieve goals
  • Transportation Operations: Well-developed ability to operate large vehicles Proven track record of providing safe transport and obeying local driving laws; possess valid CDL driver’s license
  • Security & Oversight: Enthusiastic and self-motivated with a strong background ensuring the safety and security of facilities Proven ability in leading loss prevention activities and reporting
  • Key Strengths: Finely tuned analytical skills with a dedication to continually improving work processes Effectively interface with management to collaborate on issues and resolve problems
  • Emergency response
  • Shipping and receiving
  • Warehouse operations
  • Packaging and labeling
  • Environmental awareness
  • Customer service
  • Problem-solving
  • Time management
  • Team motivation
  • Inventory management
  • Staff management
  • Decision-making

Timeline

Police Officer

Benton Police Department
02.2025 - Current

Customer Service Agent

Envoy Air, INC
02.2024 - 11.2024

Police Officer

Benton Police Department
05.2023 - 02.2024

Police Officer

Cotton Valley Police Department
10.2022 - 06.2024

Security Officer

Willis Knighton Health System
09.2022 - 02.2024

Administrative Assistant

Jeans Simpson Personal Services
04.2022 - 08.2022

Fire Chief

Webster Parish Fire District 3
10.2021 - 04.2024

Emergency Medical Responder

Pafford Emergency Medical Services
09.2020 - 02.2022

Deputy Sheriff

Webster Parish Sheriff's Office
09.2020 - 04.2021

Customer Service Agent

United Airlines/United Ground Express
01.2020 - 06.2021

Passenger Assistant Wheelchair Agent

GAT Airline Ground Support, INC
11.2019 - 01.2021

Ready Mix Driver

Martin Marietta Ready Mix
05.2019 - 08.2019

State Licensed Crematory Operator and Purchaser

Kilpatrick's Rose-Neath Funeral Homes
10.2016 - 05.2019

Shift Lead and Delivery Driver

Pizza Hut, INC
10.2014 - 09.2016

Funeral Associate/Embalmer Apprentice

Craig Funeral Home
11.2013 - 09.2016

Customer Service Representative

Daily's Store
01.2013 - 01.2014

Tour Guide

Ripley's Believe It or Not
01.2013 - 01.2014

Security and Police Officer

Willis Knighton Health System
02.2012 - 02.2013

School Bus Operator

Webster Parish School Board
02.2011 - 02.2013

Manager

Hortman's Package Liquor
03.2007 - 02.2013

Real Time Crime Center

City of Shreveport
2021 - 2022

Louisiana Army National Guard Youth Challenge

Commerical Vehicle/Heavy Equipment Operation -

Northwest Louisiana Technical College

Cotton Valley High School

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