Matthew House

Work with full time staff and other student employees to maintain Academic and Athletic operations on Central Michigan University campus.

• Took initiative for our developing Esports program and spent the summer of 2023 learning and developing a Discord bot using Python, HTML, and Discords API.
• Managed inventory of equipment and supplies, maintaining an organized workspace and preventing loss or damage.
• Provided exceptional customer service to students, faculty, and staff seeking technical assistance, reducing downtime and frustration.
• Developed detailed technical documentation on common problems encountered by users and technical users, providing clear instructions for resolution steps without external assistance if needed.
• Migrated 2000+ technical documents to new open source software.
• Coordinated with fellow technicians during major IT projects such as hardware rollouts or software migrations.
• Attended all departmental trainings and workshops that provided additional information on Intune, Config Manager, HIPPA.
• Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
• Wiped computer hard drives to remove any sensitive data prior to use by newly hired employees.
• Worked in team environment to maintain high levels of productivity.

My senior year of high school I was a IT co-op student for work experience.

• Enhanced computer lab efficiency by performing routine maintenance and troubleshooting hardware issues.
• Managed inventory of equipment and supplies, maintaining an organized workspace and preventing loss or damage.
• Supported multimedia presentations in lecture halls by setting up audiovisual equipment and ensuring reliable functionality.
• Performed diagnostic tests on malfunctioning devices to identify root causes of issues quickly and accurately, minimizing disruption to users'' workflow.
• Wiped computer hard drives to remove any sensitive data prior to use by newly hired employees.
• Assisted IT department staff by responding to messages for company's help desk.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.